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Helpdesk Associate
hace 6 meses
Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems
- Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements
- Ability to develop business relationships and communicate effectively with the user community
- Basic Troubleshooting skills
- Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations.
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Helpdesk Associate
hace 6 meses
Panama Ntt Data A tiempo completo**Job Description Req ID**: 286532 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA).NTT DATA Services...
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Helpdesk Associate
hace 6 meses
Panama NTT DATA A tiempo completo**Req ID**: 286532 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges receipt of all...
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Helpdesk Associate
hace 6 meses
Panama NTT DATA A tiempo completo**Req ID**: 277437 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. - Acknowledges receipt of all...
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Desktop Support Associate-Helpdesk
hace 4 semanas
Panama City NTT DATA A tiempo completoJob Description Req ID: 300550 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA).NTT DATA...