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Key Account Manager
hace 1 mes
ELEVATE Connect — a global marketing and business development firm— is searching for a Senior Key Account Manager based in Panama, who can support our Head of Global IP & Business Performance.
**Responsibilities**
- Responsible for reaching adoption and (X) targets.
- Set the overall vision and strategy for your client base, maintaining active engagement with senior stakeholders, and managing executive relationships with clients.
- Manage communications and touchpoints with covered accounts, involving other internal specialists as required on technical and commercial matters.
- Work with the product team to manage product requests with strategic clients.
- Run regular account reviews with clients to ensure the relationship remains healthy and share structured updates on product and service developments.
- Educate the client about our product roadmap and undertake product training for users.
- Identify accounts likely to churn based on usage data, customer engagement, queries, and information and develop strategies to retain and turn around these high-risk accounts.
- Address escalating client issues with speed and urgency, orchestrating resources across the company as appropriate.
- Driving product adoption and usage patterns
- Act as a trusted advisor to covered clients, gaining a deep understanding of their business and helping them to derive maximum value from us.
**Skills and Qualifications**
- Five years of demonstrated experience as a customer success manager with Fortune 500 accounts or equivalent experience.
- Strong relationship building, negotiating, and influencing skills (internal and with customers)
- Salesforce experience is a plus.
- Experience or the aptitude to learn complex technical concepts.
- Positive and upbeat phone skills, excellent listening skills, and strong writing skills
- High integrity and a team-first mentality
- Experience with managing executive relationships at the VP level.
- You work well under pressure, are a results-oriented individual, and you are a team player.
- Ability to work in a matrix environment with sales, product, customer support, and technical services.
**About ELEVATE**
ELEVATE is a collection of 3 specialist businesses. Each with a different center of gravity. All under one roof. Together we engage the core framework that maximizes driving revenue. The result: a group that’s much stronger than the sum of its parts.
ELEVATE is a people business. At our core we have a team of outstanding, smart and passionate people, who care about getting the best out of each other.
We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results
