Dsr (Dedicated Service) Manager

hace 2 semanas


Panama Medline Panamá A tiempo completo

StartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets.

**Responsibilities**:
Review International financials and identify figures which are not expected / aligned with management.
Design and implement improved procedures or policies.
Review processes to maximize efficiencies in the daily operation of the contact center.
Address with finance to determine what occurred and how to properly address. Offer solutions for detrimental sales or cost trends.
Present findings and recommendations to sales management to solve problems and issues related to sales opportunities.
Conduct sales forecasts, analytics, productivity, CRM maintenance and other sales support functions.
Identify and execute new ways to market Medline in the global markets through medical conferences, advertisements, etc.
Manage the set-up of international tenders. This includes creating workflows, analyzing current processes, and identifying ways to improve efficiency.
Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives.
Ensure customers are retained, satisfied, and that their needs are fulfilled from a customer service perspective.
Develop and communicate weekly and month end reports. Communicate results and provide feedback to team.

**Management responsibilities include**:

- Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution, or office environments

**Qualifications**:
Bachelor´s Degree (Administration, Engineering, logistics or similar) as a minimum
Work Experience at least 4 years of customer service experience in multinational companies preferred in health sector.
Experience directly managing people including hiring, developing, motivating, and directing people as they work.
Experience identifying operational issues, recommending, and implementing strategies to resolve problems.
Experience influencing and motivating others to drive results in a multi-location and matrixed environment
Advanced level knowledge of SAP.
Experience logistics and trade compliance.
Advanced English level. and Preferably Portuguese

EndFragment

Medline is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EndFragment


  • Dsr Manager

    hace 7 días


    Panama Medline Panamá A tiempo completo

    StartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. **Responsibilities**: Review International financials and identify figures which are not expected / aligned with...

  • Dsr (Customer Service)

    hace 4 semanas


    Panama Medline Panamá A tiempo completo

    Role and Responsibilities Provide dedicated customer service for international accounts in Chile, Mexico and Panama. Administer and coordinate international Chilean sales orders and transportation logistics for from International accountssourcings. - Prepare Pro Formas, commercial Commercial invoices and packing lists for all outbound / customer shipments...


  • Panama New York Global Consultants Inc. A tiempo completo

    Role Name: Customer Service Project Manager Region: Panama Location: Remote Must have skills: Project Management **English**: Nice to have skills: Strong customer service orientation, advanced English, great communication and negotiation skills Day to day tasks: The project managers will be working on multiple deployments and installations to deliver...


  • Panama ABB A tiempo completo

    **Port Service Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Assistant Store Manager

    hace 4 semanas


    Panama Pet Supermarket A tiempo completo

    **Location**: Panama City, FloridaIf you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Assistant Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and...

  • Guest Service Agent

    hace 2 semanas


    Panama Hilton A tiempo completo

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    hace 6 días


    Panama Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Panama Kwik Fill A tiempo completo

    Overview The Cashier/Attendant, in the absence of the Store Manager and the Store Assistant Manager, is responsible for operating the store within the specific guidelines described by the operating policy.Essential Job Functions (listing most important first): 1. Customer Service/Suggestive Selling2. Accurate operation of registers3. Stock, clean, and...

  • Account Manager

    hace 4 semanas


    Panama Simera A tiempo completo

    The Account Manager will work closely with other members of the sales team and other departments within the organization to ensure that sales and customer service goals and objectives are met.Key ResponsibilitiesManage and grow relationships with key clients and customersIdentify new sales opportunities and upsell to existing accountsEnsure customer...


  • Panama Dell Technologies A tiempo completo

    Security Technical Program Manager Senior AdvisorThe Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell's business. We are currently experiencing incredible growth in order to meet the security needs of the world's largest technology company. With team members located in over 15 countries, you will have an...

  • Project Manager

    hace 2 días


    Panama New York Global Consultants Inc. A tiempo completo

    Role: Project Manager Location: Panama (Hybrid) Contract Duration: 1 Year Schedule: 44 Hours/Week Non-Negotiable Skills: Excellent command on the English Language. Must be a Panama Citizen. Must have skills: 1 Year minimum as a PM Nice to have skills: Strong customer service orientation, great communication and negotiation skills, Past experience with...

  • Banquet Manager

    hace 4 semanas


    Panama AccorHotel A tiempo completo

    **Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Bar Manager

    hace 4 semanas


    Panama Sofitel Legend Casco Viejo - Panama City (Dec 2022 Opening) A tiempo completo

    Company Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Junior Accountant

    hace 4 semanas


    Panama Platinum Care Services A tiempo completo

    At Platinum Care Services, we are dedicated to providing exceptional customer Service. **Requisitos**: - 100% fluent in both English and Spanish. - Capable of working under pressure. - 1 year of College. - Good numerical and analytical skills - Perfect knowledge of Excel. - Experience in accounting or numbers. Beneficios - 2 days off. - More benefits.

  • Customer Success Manager

    hace 4 semanas


    Panama Simera A tiempo completo

    The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.Key ResponsibilitiesAct as the main point of contact for customers, providing guidance and support throughout the customer journeyIdentify customer needs and develop and implement customer...

  • Project Manager

    hace 4 semanas


    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Project Manager

    hace 4 semanas


    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Service Agent Retail Ptyf

    hace 2 semanas


    Panama Fedex Express Lac A tiempo completo

    Promote company's products and services over the counter to customers to achieve sales goals and objectives as well as to leverage customer experience and the profitability of the ship centers - Promotes company's products, services and packaging material to the customers over the counter or on the phone, identifying their business needs, offering...

  • Key Account Manager

    hace 6 días


    Panama PPG Industries A tiempo completo

    As a KEY ACCOUNT MANAGER - HOME CENTER, you will lead through clients and with the involvement of internal areas of PPG, comprehensive commercial actions focused on increasing sales, profitability and market share of PPG through the Home Centers, looking to capitalize to the maximum business opportunities. You will report to the B2B and B2C Centroamerica...


  • Panama Sophos Solutions A tiempo completo

    Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software core banking, socios de Mambu, Oracle, Fiserv, Oracle, Microsoft o AWS; buscamos para nuestro equipo en Panamá Coordinador de Proyectos TI con experiência...