Support Analyst

hace 4 meses


Panamá, Panamá Apm Terminals A tiempo completo

**Job DescriptionWhat we offer**: Being part of a fast growing, dynamic and impactful team, you, as a Support Analyst will be entrusted with the unique opportunity to be providing and contributing to automation products & enabling services that meet the needs of the business and work well within the overall IoT & automation technology platform.
You will have the responsibility for all the activities with respect to day-to-day smooth operations by contributing towards improving and managing Support Tasks on automation products & enabling Services SupportAs Support Analyst you will be responsible for the IT Automation Support Level 2 team supporting strategy and key strategic projects as well as build governance over cross-functional processes.
While you build enabling Services and functionality as and when necessary, you continuously ensure that automation products & enabling services are continuously operational.
At the same time you improve & ensure full collaboration between Other Technology Platforms and the wider business by focusing on being part of building and nurturing global cross-functional relationships that make a difference on a local, regional & global levelWhat we are looking for: Investigate and resolve P3/P4 incidents and fulfil Service Request & Coordinate on P1/P2 until closure with SME's /VendorsPassion about automation and new technologiesProblem-solving orientationConduct daily review and stand-up calls with respective stakeholders like BAU team, Engineering team, Product teams etc.
to follow-up on all active incidents and SRsMust be able to work as a single point of contact for all deliverables L2 technical Support on Automation products from vendors or developed inhouseProvide transparency and visibility on the team's activities/progress using shared tools and reports, tracking, and reporting of backlog progress including clear identification of associated risks and issues.Coordinate with other product teams, vendors, partners, other platform teams for service requests, incidents, problems, etc.Perform housekeeping roles (i. e., perform or validate backups, archiving, daily jobs, batch processing, etc.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.


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