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IT Support Specialist Senior
hace 1 mes
Descripción de la empresa
Descripción del empleo
Para Skechers Panamá buscamos IT SUPPORT SPECIALIST Senior.
Deberá garantizar el oportuno apoyo de IT a toda la estructura de la empresa, brindando el soporte técnico a usuarios finales utilizando los canales necesarios remotos: teams, teléfono, correo electrónico o físicamente en sitio.
Ubicación: Centro de Distribución, Panamá Pacifico.
Entre sus principales responsabilidades estarán:
1. Ejecutar el soporte técnico a todos los níveles (servidores, estaciones de trabajo, redesde comunicaciones -Voz y Data)
2. Realizar configuración de Hardware (Wholesale, Retail POS y backoffice)
3. Realizar Instalaciones de aplicaciones en el servidor, las estaciones de trabajo, RF Guns, Tablets y dispositivo móvil, impresoras, etc.
4. Realizar mantenimiento preventivo, actualizaciones y licenciamiento de diferentes aplicaciones y mantenimiento preventivo y correctivo de hardware.
5. Acompañamiento en consultorías varias de Network, cableado y supervisión de terceros (servicios de proveedor).
6. Seguimiento de requerimientos acerca del reloj de marcación Kronos. (servicios de proveedor).
7. Apoyo remoto o fisico al Oficina o subsidiarias y tiendas (después de horas/semana) - Creación de Tickets de incidentes en Service Now App.
8. Seguimiento de Tickets y procurar la mejora continua de TI.
9. Nível de soporte #1 de Skechers aplicaciones Web
**Requisitos**:
- Mínimo de 5 años de experiência previa en la gestión de Soporte Técnico Senior.
- Nível de usuario experto en la administración de Windows (Win 10/11, Windows Server 201X).
- Capacidad para adaptarse a los cambios en las tecnologías y procesos.
- Disponibilidad para movilizarse entre Sucursales y oficina.
Idealmente manejo de idioma inglés.
Información adicional