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Desktop Support Senior Associate
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**Req ID**: 311032
We are currently seeking a Desktop Support Senior Associate - Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA).
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users' requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure
**About NTT DATA
