Helpdesk Associate

hace 4 días

Panamá, Panamá NTT DATA A tiempo completo

**Req ID**: 312318

We are currently seeking a Helpdesk Associate - Full Time to join our team in Panama, Panamá (PA-8), Panama (PA).
- These individuals have a working knowledge of one technical skill.
- They work on routine and non-routine matters.
- They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
- They may regularly interact with customers and first-line management.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users' requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentatio n.
- Participates in ensuring that client requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's 8. 9. Service Level Agreements.
- Prioritizes work based on time and complexity requirements.
- Exercises sensitivity to due process and proper pacing.
- Routes clients when appropriate to proper support queues.
- May identify opportunities for process improvements that contribute to the achievement of business metric goals.
- Solves problems consistently and completely with minimum supervision.
- Partners with employees to obtain resolution to complex technical issues
- Performs quality audits.
- Typically requires 1-2 years relevant experience.
- High School Diploma or equivalent.
- Strong telephone etiquette skills
- Ability to develop business relationships and communicate effectively with the user community.
- Basic trouble shooting skills.
- Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
- May require industry / internal certifications to applicable role.
- Applies knowledge of client service techniques as required to address problems with PC based tools and products.
- Ability to perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Non-Exempt

**About NTT DATA

  • Helpdesk Associate

    hace 1 semana

    Panamá, Panamá Nttdata A tiempo completo

    **Req ID**: 329802 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). The joining date for this position would be Monday August 4th. **Job Responsibilities Include**: - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner -...

  • Helpdesk Associate

    hace 5 días

    Panamá, Panamá Nttdata A tiempo completo

    **Req ID**: 329743 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). **Job Responsibilities Include**: - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner - Responsible for driving resolution of incidents on a 24/7 desk - Read...

  • Helpdesk Associate

    hace 5 días

    Panamá, Panamá NTT DATA A tiempo completo

    **Req ID**: 329781 We are currently seeking a Helpdesk Associate to join our team in Panama. **Job Responsibilities Include**: - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner - Responsible for driving resolution of incidents on a 24/7 desk - Read text on computer screens for...

  • Desktop Support Associate-helpdesk

    hace 5 días

    Panamá, Panamá NTT DATA A tiempo completo

    **Req ID**: 342012 We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems -...

  • Desktop Support Associate-helpdesk

    hace 1 semana

    Panamá, Panamá NTT DATA A tiempo completo

    **Req ID**: 325804 We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. - Acknowledges...

  • Helpdesk Associate

    hace 3 días

    Panamá, Panamá NTT DATA A tiempo completo

    Req ID: 323385 **Job Description**: Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets...

  • Desktop Support Senior Associate

    hace 2 semanas

    Panamá, Panamá Ntt Data Services A tiempo completo

    **Req ID**: 302712 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Desktop Support Senior Associate - Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and...

  • Desktop Support Associate

    hace 2 semanas

    Panamá, Panamá NTT DATA A tiempo completo

    **Req ID**: 347506 We are currently seeking a Desktop Support Associate to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges receipt...

  • Helpdesk Associate

    hace 1 semana

    Panamá, Panamá Ntt Data Services A tiempo completo

    Answers the help desk line and responds to users' requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation.

  • Helpdesk Associate

    hace 3 días

    Panamá, Panamá Ntt Data Services A tiempo completo

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.