UX/UI Senior Designer

hace 3 semanas

Panama Liberty Latin America A tiempo completo

**Who We Are?**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

**Why should you join us?**
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

**What you'll do**:

- Be a reference of the user experience design for our LLA users and customers, setting up a customer-centric design culture across LLA, inspiring, empathizing, and collaborating within the Digital Transformation team. This role will work with UX Researchers, Product Owners, Scrum Masters, and Development teams.
- Collaborate to lead the design strategy with the UX Team and evaluate and provide supportive and constructive feedback to the team to be deeply collaborative in encouraging conceptual, efficient, and effective problem-solving.
- Ensures precise design with an intuitive ability to solve problems with a customer-first perspective.
- Understand the importance of analyzing and synthesizing insights from multiple sources of qualitative and quantitative data, including in-depth interviews, field observation, innovation lab experiments, digital analytics, qualitative research studies, and direct feedback from users through surveys or other sources.
- Bring expertise to multiple design and research methodologies to enrich the team with new tools and techniques that can be implemented.
- Translate user insights into digital interfaces that produce satisfaction, empathy, and deep connection with the users, responding to present and future digital realities.
- Perform benchmarks, heuristic evaluations, expert analysis, in-depth interviews, card sorting, empathy maps, flow charts, prototypes, and techniques to comply with the regional UX methodological framework with the collaboration of the UX Researcher.
- Moderate Workshops, Focus Groups, and activities with Design Thinking tools - Design Thinking, Scrum, and Lean UX Methodologies in conjunction with the UX Researcher.
- Set powerful and easy artifacts that quickly convey current and future experiences, design and usability principles, design directions, and design frameworks.
- Permanently reduce the learning curve in each navigation flow and follow up the performance of the interfaces by collaborating with CRO and AB Testing teams.

**Qualifications and requirements**:
**Knowledge & Experience**:

- 5 years of design experience in software product design.
- Advanced level in Figma or other related tools.
- Experience and appreciation of working in a customer-focused environment essential with executive and senior management.
- Advanced English (B1+) or bilingual.

**Preferred Education/ qualifications**:

- Bachelor’s degree in human Factors / Human-Computer Interaction / Design or related field.
- UX Certification is desirable.
- Agile Certification is desirable.

**Conditions**:
**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Partially remote **You can work from your home some days a week.**Health coverage **Liberty Latin America pays or copays health insurance for employees.**Computer provided **Liberty Latin America provides a computer for your work.**Vacation over legal **Liberty Latin America gives you paid vacations over the legal minimum.

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