Customer Service Wfh

At least two years of related retail customer service experience required; call center experience desired.
- Passion for high-end home essentials. Capable of issue resolution, accessorizing, and providing styling advice.
- Excellent written communication skills.
- Respond to queries related to products, store locations, services, general inquiries, and policies.
- Able to assist customers with placing orders and identify opportunities to cross and up-sell.
- Seeks to delight customers, understand their needs, and demonstrate empathy via phone and in writing.
- Ability to thrive in an Omni-channel contact center environment.
- Typing 35-40WPM and advanced computer knowledge with the ability to quickly learn new software.
- A high degree of accuracy with all work and exceptional attention to detail. Ability to multi-task and work well under pressure.
- Positive attitude and open to constructive criticism and continuous improvement in performing job functions.
- Flexibility to work early mornings or late evenings as required, and/or weekends.
- Prompt adherence to schedule.
- High School Graduate/Equivalent.
- Excellent interpersonal communications skills.
- Must be able to use multiple mainframes, software, and web-based programs.
- Ability to adapt to changing demands of the work environment.

**DUTIES/RESPONSIBILITIES**:

- Handling customer inquiries with the highest degree of courtesy and professionalism.
- Providing fast, and effective communication via web-based program(s).
- Offering alternative solutions where appropriate.
- Cross-selling and up-selling.
- Working in one or multiple skill sets over various customer contact channels.
- Any additional duties that are necessary due to the needs of the business.

**PHYSICAL DEMANDS**:

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Sedentary Work Examples: Work performed primarily while sitting at the workstation; frequently operating a computer keyboard and other office equipment.

**WORKING CONDITIONS**:
Work in a general office environment. Requires working weekends, evenings, and holidays as required.

**Salary**:
**Application Questions**
- Have you completed the following level of education: High school or equivalent?
- Are you willing to undergo a background check, in accordance with local law/regulations?