Air Logistics Customer Care Specialist
hace 5 días
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer service/support to KN's Pharmaceutical and Healthcare customer base (both existing, new and opportunity).
- You will use your knowledge of Airfreight Forwarding, the KN PharmaChain product as well as GDP to help your customers with challenges they face on a daily basis, answer questions and investigating complaints (TIP/CAPA). Furthermore, you will use your knowledge on Kuehne-Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs. In this role, you are supported by the Customer Operations Specialist (OCC) team who will assist with the necessary operational, financial and administrative tasks.
You will also work with the financial teams (RCC) to ensure that correct and timely invoicing is met to meet our customer's needs and requirements.As a member of the KN PharmaChain team, the Customer Care Specialist will also be required to maintain the correct level of training as outlined by the Station Lead.On the role of KN FreshChain, be responsible for ensuring that all export and import operations that occur in the branch are under the quality, safety and processes standards according to the guidelines and performance indicators (KPIs) established at global level. It will be responsible for guaranteeing the transport, handling of documents and information according to the request of the clients and under the premises of transit time and conditions that ensure that the transport and delivery of the goods in good conditions. Your Responsibilities Assist in the implementation of new customers, ensuring that all documents (SOP, Working Instructions, Credit setup, etc.) and system requirements (Business Profile, Accesses to our tools and platforms, Applicable quotations in QTAir, etc.) are properly created and in place created, so all customer requirements are metPartner in logistics for your key clients and match the questions with the KN product offerings available (Products, KN FreightNet, KN Login, Industry Specific Services, etc.)Understand the supply chain of our clients and work collaboratively to create solutions (be the consultant for any business related doubts to your customer)Serve as escalation point in case of complaints and conduct root cause analysis on any deviations using KN systems (Corelog, NPS, TIP tool)Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly (flight details, logistics options, request of green lights, special handling instructions, etc.)You will be responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etcProactively follow up on shipments (tracking & recording milestones), both import and export and anticipate on potential problems, and you inform the client accordinglyAnalyze performance data, plan and manage action plans for continuous improvement, by using all available tools (KPI results, Business intelligence reports)Serve as the liaison between various internal departments (Warehouse, Procurement, Operations, Customs)Have a proactive communication and a good rapport with your clients.
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Sea Logistics Operational Care Expert
hace 12 horas
Panama Kuehne Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Operational Care Expert is part of a team in the Operational Care Center responsible for coordinating transport activities by: - Executing the...
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Logistics and Customer Service Specialist
hace 3 semanas
Panama Ecco A tiempo completoAt ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets. The Logistics & Customer Service Specialist will guarantee the correct development of logistics and customer service processes for regional partners in all...
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Customer Order Specialist
hace 1 día
Panama Philips A tiempo completo**Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...
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Latam Logistics Specialist
hace 7 días
Panama Chronos Consulting A tiempo completoChronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide. **The Company**: Chronos Consulting’s client is a global consumer goods industry leader. Due to expansion,...
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Logistics Customer Service Bilingue
hace 1 semana
Panama Davis Human Management A tiempo completoSolicitamos Agente de servicio al cliente logstico, con experiência comprobada en agencias de cargas o navieras.Algunas FuncionesSolicitar reservas de embarques de exportacin a navieras.Notificar al cliente y vendedor sobre el status de la carga.Realizar reportes de embarquesIndispensable el manejo del idioma ingles y espaolBolsa de trabajo Panam ofrecemos...
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Logistics & Distribution Representative
hace 6 días
Panama Pfizer A tiempo completoJOB FOCUS The purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities. They will play a key role in monitoring, controlling,...
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Logistics and Customer Service Manager
hace 1 semana
Panama Chronos Consulting A tiempo completoChronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates +52 offices worldwide. **The Company**: Chronos Consulting’s client is a global beverage industry leader with a recognized...
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Operations and Logistics Specialist
hace 4 días
Panama Vanguard Electric A tiempo completo**Operations and Logistics Specialist (OLS) Ver-081922** Vanguard Electric, LLC (VE), a North American company, seeks a highly creative, organized and active person, with experience in logistic operations and (international and domestic ), order processing and purchasing procedures for the post of Operations and Logistics Coordinator. **Mission and Job...
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Customer Service Agent
hace 2 semanas
Panama Unifeeder A tiempo completoAbout the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...
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National Project Logistics Manager
hace 7 días
Panama Kuehne Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The purpose of this role is to lead a profitable business by driving business development and ensuring high levels of operational excellence, productivity and...
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Bilingual Customer Service Representative
hace 5 días
Panama iQor A tiempo completo**Summary**: As a Sales Representative, you will maintain exceptional customer service while providing support for customer’s inquiries about lost or damaged devices, device upgrades and resolve customer issues. You will engage with the customer to understand their technology and sell protection/tech support solutions. **Sales Representative...
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Logistics & Distribution Representative
hace 2 semanas
Panama Pfizer A tiempo completoJOB FOCUSThe purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities.They will play a key role in monitoring, controlling,...
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Logistics Specialist
hace 5 días
Panama ABB A tiempo completo**Logistics specialist (operation analyst)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
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Customer Service Specialist
hace 2 semanas
Panama Red Bull A tiempo completoBachelor's degree in Supply Chain, Logistics, Business or related field Fluency in Spanish and English (verbal & written) Permanent, Full-time Represents the Logistics point of contact for Red Bull with Customers, providing support for several countries of the Central America, Caribbean and Andean region. Is responsible for the Supply Chain execution of the...
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Lead Logistics Cx Agent
hace 2 semanas
Panama Senator International A tiempo completoAs Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.Owns and manages the customer experience. Has responsibility for end-to-end customer experience within...
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Order Management Specialist
hace 1 día
Panama Philips A tiempo completo**Job Title**: Order Management Specialist **Job Summary** As a Order Management Specialist you will be responsible for processing order processing and factory order management in order to have confirm delivery date from factory **Your role**: - Order integrity and timely communication with internal and external customers to resolve any order date...
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Dsr (Customer Service)
hace 6 días
Panama Medline Panamá A tiempo completoRole and Responsibilities Provide dedicated customer service for international accounts in Chile, Mexico and Panama. Administer and coordinate international Chilean sales orders and transportation logistics for from International accountssourcings. - Prepare Pro Formas, commercial Commercial invoices and packing lists for all outbound / customer shipments...
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Custcustomer Support Specialist
hace 1 día
Panama ABB A tiempo completo**CustCustomer Support Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
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Lead Logistics Cx Agent
hace 3 semanas
Panama Apm Terminals A tiempo completoAs Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.Key Responsibilities: Professional and efficient coordination of the assigned SCM account (s).Ensure...
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Customer Care Agent
hace 2 semanas
Panama International Call Center Services A tiempo completoAdvanced English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your