Air Logistics Customer Care Specialist
hace 2 meses
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer service/support to KN's Pharmaceutical and Healthcare customer base (both existing, new and opportunity).
- You will use your knowledge of Airfreight Forwarding, the KN PharmaChain product as well as GDP to help your customers with challenges they face on a daily basis, answer questions and investigating complaints (TIP/CAPA). Furthermore, you will use your knowledge on Kuehne-Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs. In this role, you are supported by the Customer Operations Specialist (OCC) team who will assist with the necessary operational, financial and administrative tasks.
You will also work with the financial teams (RCC) to ensure that correct and timely invoicing is met to meet our customer's needs and requirements.As a member of the KN PharmaChain team, the Customer Care Specialist will also be required to maintain the correct level of training as outlined by the Station Lead.On the role of KN FreshChain, be responsible for ensuring that all export and import operations that occur in the branch are under the quality, safety and processes standards according to the guidelines and performance indicators (KPIs) established at global level. It will be responsible for guaranteeing the transport, handling of documents and information according to the request of the clients and under the premises of transit time and conditions that ensure that the transport and delivery of the goods in good conditions. Your Responsibilities Assist in the implementation of new customers, ensuring that all documents (SOP, Working Instructions, Credit setup, etc.) and system requirements (Business Profile, Accesses to our tools and platforms, Applicable quotations in QTAir, etc.) are properly created and in place created, so all customer requirements are metPartner in logistics for your key clients and match the questions with the KN product offerings available (Products, KN FreightNet, KN Login, Industry Specific Services, etc.)Understand the supply chain of our clients and work collaboratively to create solutions (be the consultant for any business related doubts to your customer)Serve as escalation point in case of complaints and conduct root cause analysis on any deviations using KN systems (Corelog, NPS, TIP tool)Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly (flight details, logistics options, request of green lights, special handling instructions, etc.)You will be responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etcProactively follow up on shipments (tracking & recording milestones), both import and export and anticipate on potential problems, and you inform the client accordinglyAnalyze performance data, plan and manage action plans for continuous improvement, by using all available tools (KPI results, Business intelligence reports)Serve as the liaison between various internal departments (Warehouse, Procurement, Operations, Customs)Have a proactive communication and a good rapport with your clients.
-
Sea Logistics Sales Representative
hace 5 días
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...
-
Logistics and Customer Service Specialist
hace 3 semanas
Panama Ecco A tiempo completoAt ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets. The Logistics & Customer Service Specialist will guarantee the correct development of logistics and customer service processes for regional partners in all...
-
Logistics Specialist
hace 4 semanas
Panama GRUPO STT A tiempo completoExecute and Manage International transportation business in & out Panama; Develop and Build international transportation AIR, SEA, TRUCK network; Coordinate Imp & Exp customs clearance of Panama; Control transportation quality & timely delivery; Plan transportation resource for timely shipping & delivery; Manage LSP & EMS performance and drive improving;...
-
Sea Logistics Sales Representative
hace 3 semanas
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...
-
Sea Logistics Sales Representative
hace 1 semana
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...
-
Sea Logistics Sales Representative
hace 7 días
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...
-
Sea Logistics Sales Representative
hace 6 días
Panama City Kuehne Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...
-
Sea Logistics Sales Representative
hace 1 semana
Panama City Kuehne+Nagel A tiempo completoJOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to...
-
Customer Order Specialist
hace 3 semanas
Panama Philips A tiempo completo**Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...
-
Logistics Specialist
hace 4 semanas
Panama GRUPO STT PANAMA,SA. A tiempo completoDescripción del puesto Execute and Manage International transportation business in & out Panama; Develop and Build international transportation AIR, SEA, TRUCK network; Coordinate Imp & Exp customs clearance of Panama; Control transportation quality & timely delivery; Plan transportation resource for timely shipping & delivery; Manage LSP & EMS performance...
-
Air Gxp Specialist
hace 7 días
Panama DHL A tiempo completoVacante: AIR GXP Specialist Objetivo del Puesto: Responsable de la calidad operativa de DHL Thermonet y resultados del equipo. Brindar soporte, cambios de procesos y sistemas. Responsabilidades de la Posición: - QA Thermonet (crear y validar los SOP) revisión y ejecución de los PMRs, Seguimiento de los procesos de lectura de los sensores de IMP /...
-
Logistics Specialist
hace 4 semanas
Panama STT Group A tiempo completo**Descripción del puesto**: - Execute and Manage International transportation business in & out Panama; - Develop and Build international transportation AIR, SEA, TRUCK network; - Coordinate Imp & Exp customs clearance of Panama; - Control transportation quality & timely delivery; - Plan transportation resource for timely shipping & delivery; - Manage LSP...
-
National Project Logistics Manager
hace 4 semanas
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:The purpose of this role is to lead a profitable business by driving business development and ensuring high levels of operational excellence, productivity and...
-
National Project Logistics Manager
hace 4 semanas
Panama Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:The purpose of this role is to lead a profitable business by driving business development and ensuring high levels of operational excellence, productivity and...
-
Logistics Specialist
hace 2 meses
Panama ABB A tiempo completo**Logistics Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Logistics Analyst Ii
hace 4 semanas
Panama Caldic LATAM A tiempo completo1. Contract negotiation and management ensuring optimal economics within contracted terms. With logistics suppliers (SSL, Trucking, Isotanks, Flexitanks, Railcars, LCL). 2. Reporting of shortages, loss control for supplier claims. 3. Global freight negotiations for containerized transport modes. 4. Control of different transport modes and incoterms...
-
Logistics & Distribution Representative
hace 2 semanas
Panama Pfizer A tiempo completoJOB FOCUS The purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities. They will play a key role in monitoring, controlling,...
-
Customer Service Agents On Site Position
hace 2 semanas
Panama Platinum Care Services A tiempo completoAdvanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening (4:00pm a 11:00pm) Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School...
-
Logistics & Distribution Representative
hace 4 semanas
Panama Pfizer A tiempo completoJOB FOCUS The purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities. They will play a key role in monitoring, controlling,...
-
Customer Service Agents On Site Position
hace 2 semanas
Panama Platinum Care Services A tiempo completoAdvanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School Diploma Police Record Credit...
