Employee Experience Analyst

hace 3 semanas


Panama Alorica A tiempo completo

Join the Leader in the Call Center Business Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customers precious asset their customer relationships. Summary Supports Employee Experience (HR) centralization processes, record-keeping and information maintenance.

Strong analytical skills and a comprehensive understanding of the EE/Payroll platforms, tools and resources and how they are utilized by employees to provide a positive and continued employee experience Identify chatbot technical opportunities, issues and required updates to EE leadership / Business Transformation for consideration and/or resolution Provide routine reporting via the chatbot and Employee Experience Helpdesk dashboard Contributes to team effort by accomplishing related tasks as needed. Qualifications & Requirements Education & experience Bachelor's Degree in Huan Resources is preferred. 1+ years of Employee Experience (HR) experience is preferred. Knowledge, Skills, and Abilities Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Proven track record of meeting or exceeding customer experience and financial objectives Maintains quality service by following organization standards. Maintain confidential information as provided by employees via EE systems, as received within the course of duties. Advanced English Level with excellent interpersonal, written and communication skills. Ability to prioritize and organize work in a multitasked environment.

**Ability to adapt to a flexible schedule. Location**: Availability to work in our location in Juan Diaz, Ciudad de Panama.


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