Technical Support
hace 2 semanas
Publicado el día Lunes 04 de Marzo de 2024**Responsibilities**
- Provide basic troubleshooting support for network:
- Identify and locate network devices/ports.
- Wiring or re-wiring.
- Serial console cable and PuTTY
- Provide technical support for desktops/laptops and end users:
- Diagnose issues related with identity access like expired/blocked credentials or if credentials need to be created.
- Image-based Windows deployment.
- Provide basic technical support for printers, mostly Xerox Multifunctional.
- OneDrive folders redirection of user profile folders.
- Assist with a Windows Server File Server migration to SharePoint Online.
- Understand legacy and new IT processes and help diagnosing competence (legacy or new envirnment) of issues.
- Fill out forms from IT asking information related to the legacy environment.
- Maintain current documentation.
**Requirements and skills**
- Intermediate to advanced written and spoken English.
- Customer service skills.
- Windows 10 Professional or higher.
- Windows Server 2012 R2 or higher.
- Microsoft 365 (end user side).
- Windows Server Roles (Active Directory, DNS, DHCP, File Services, Remote Desktop Services, Hyper-V).
- Experience with file server to SharePoint Online migrations.
- Basic network (Switches, Routers, Firewalls) troubleshooting and/or cabling skills.
- Basic printers troubleshooting skills.
**Empresa**:
- Enterprise Cloud Solutions (ECSolutions)**Nombre de contacto**:
- Abel Espino**Teléfono de Contacto**:
- 6618-4829-
**Provincia**:
- Panamá**Tipo de Trabajo**:
- Vacante**Horario**:
- Tiempo Completo**Tipo de Contrato**:
- Temporal**Experiência**:
- 2 años
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