Site Operation Manager

hace 6 meses


Panama Connect International A tiempo completo

**THIS IS A POSITION TO WORK 100% ON SITE** The candidate for this role should be experienced, highly organized and disciplined, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required. He or She will have a great attention to detail and a vision of a bigger future.Job Key Responsibilities: Lead, motivate, and develop supervisors, leads, and team members within a time-sensitive and demanding environment to deliver on operational KPIs and client requirements Coordinates floor operations in general including but not limited to workforce management, and training processes Directs all aspects of performance management for in-house floor operations including staff development, reviews, hiring, etc. Provides leadership to the different campaign supervisors and team leaders Responsible for attainment of all performance metrics Plans and prioritizes activities to ensure on-time, completion of projects and initiatives while meeting performance metric expectations Develops and executes strategic operational improvements Create and develop operations plans, including issues resolution and process improvement Serves as liaison to our headquarters and client representatives to implement requirements and develop initiatives Requirements: 4 years bachelor's degree (or equivalent) in Business or Management related fields or equivalent combination of education and professional business experience required 4-6 year's proven experience with multiple projects and staff management leadership experience in established BPO serving global clients is required Fluent and proficient verbal (accent neutral) and written English skills is required Track record of leading and developing multiple teams successfully Ability to coach, train, and motivate employees and evaluate their performance Excellent problem solving, leadership, and client management skills Analytical, efficient, and thorough Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours Strong technical competencies in MS Office suite



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