Franchise Area Manager
hace 4 semanas
Overview This individual is to uphold Brand Operations Standards and provide operational advisory support and operational oversight to franchisees’ Operations Teams. The individual is to ensure Brand Operations Manuals are applied in alignment with local laws and regulations in assigned territories Responsibilities Essential functions Performs BPE twice per year in assigned cafes and works with respective units to improve the BPE scores.Coordinates all restaurant openings in assigned territoriesEnsures Food Health and Standards are upheld (HACCAP or equivalent)Coordinates New Menu roll-outs and menu Monitors Retail assortment cycles including purchasingParticipates in DC process as requiredDevelops and maintains key CTS stores in selected franchise marketsActively supports on-going training and development in the fieldHelps Oversee and improve operations in the assigned Ensure that guest satisfaction and mystery shopper scores meet HRC standards Nonessential functionsCoordinates operations between departments.Presents a professional image to employees, guests, clients, owners and investors.Helps Franchisee Build business/market share by thinking of new ways to promote company. Develops and maintains positive relationships with the franchisees’ operations teamPromotes and encourages philanthropic initiatives in assigned cafes.Operates ethically to protect the image of Hard Rock.Utilizes programs designed to help Save the Planet. Core competenciesUnderstanding the Business - Business Acumen; Functional/Technical Skills; Customer Focus; Drive for ResultsMaking Complex Decisions - Confronting Direct ReportsGetting Organized - Priority Setting; Time Management; Action OrientedManaging Work Processes - Process ManagementGetting Work Done Through Others - Delegation; Developing Direct Reports; Interpersonal SavvyInspiring Others - Managing Vision and Purpose; Motivating Others; Building Effective Teams; NegotiatingActing with Honor and Character - Ethics & Values; Integrity and Trust Qualifications MINIMUMMulti-unit Operating capabilities and or experienceAdvance restaurant and retail knowledge.Comes from an environment that utilizes corporate and franchise relationship influencing.
Has contributed to increased revenues of products or services through solid business practices and will have distinguished his/her company through exceptional guest service. Possesses the financial acumen to see creative sales and profit opportunities.Has had prior successful management experience. 7-10 years of experience in the hospitality industry (retail, food & beverage and service).Able to inspire, motivate, and develop café managers at all levels. Possesses a take-charge ability tempered with diplomacy.
Should be very hands-on manager and will possess the insight to anticipate problems and the sophistication with which to resolve them. Strong decision maker who can spot and generate well-formed ideas.Possesses superior communications and interpersonal skills. Demands of himself/herself and of other the highest professional standards and personal and professional integrity. LANGUAGE & COMMUNICATIONMust possess strong verbal and written communication and listening skills.Comprehend/Usage of technical or professional language, either written or spoken, to communicate complex ideas.
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