HR Services Rep

hace 2 semanas


Panama Caterpillar A tiempo completo

**Career Area**:Human Resources**:
**Job: HR Services Rep**

**Location: Panama**

JOB DUTIES: The incumbent in this job prepares to take on the role of a more senior Customer Support Representative and will begin to gain an understanding of customer needs. Also becomes increasingly familiar with the company’s processes, systems and methodologies. A more senior Representative and the supervisor/manager typically direct work. Acts with more independence than the Customer Support Representative I. Duties include meeting expectations in delivering results, learning to consider alternative courses of actions, making timely decisions and developing communication skills, serving as a Subject Matter Expert (SME) for the team’s process, and working with the process owner to update the documentation. This role may include some the coordination of non-phone duties, such as the handling of team inboxes, mass update requests, and special business unit requests.

Meets established quality and volume goals by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates. Participates in quality improvement projects identifying areas for process simplification and efficiency.
Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanor.

The position manages the completion of its own work assignments and coordinates work with others. It also trains and mentors new team members.
Typical internal customers include various contacts throughout the Caterpillar organization. Work generally follows established procedures and patterns with review in progress and at completion. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.

**Basic Qualifications**:

- Requires a high school diploma with some advanced education preferred
- 1 to 2+ years of progressive job-related experience (Costumer Services)
- Computer skills
- Advanced Portuguese and English

**Behavioral Skills**:

- Problem-solving skills to identify solutions
- Maintain confidentiality and excellent interpersonal relatioship
- Communication and customer service skills
- Workday Understanding desireable
- HR Generaliste experience

LI #Wearehiring #Caterpillar

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.



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