Consultancy: Knowledge Management

hace 5 días


Panamá, Panamá UNICEF A tiempo completo

**Job no**: 577407
**Contract type**: Consultant
**Duty Station**: Panama City
**Level**: Consultancy
**Location**: Panama
**Categories**: Social Policy

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, hope**

This consultancy looks for an experienced KM specialist with advanced understanding of UNICEF SharePoint ecosystem and ensure proper knowledge management practices for the Social Policy Unit in LAC RO. The consultant will provide a redesigned baseline SharePoint structure and provide capacity building to UNICEF staff members on the best use of SharePoint and associated Office tools.

**How can you make a difference?**

UNICEF is seeking to hire a consultant to support the Social Policy team at the Latin America and Caribbean Regional Office (LACRO) in developing a robust and user-friendly SharePoint-based communication site. The site will facilitate collaboration and information sharing between the Social Policy Unit, its regional network of country office colleagues, and other internal partners. Additionally, the consultant will provide guidance on best practices.

The main responsibilities are outlined below:

- Developing a baseline functional SharePoint structure: Establish a well-organized foundation for the Social Policy Unit’s communication and collaboration needs. This structure should support seamless document storage, sharing, and communication between team members and stakeholders across the region.
- Customization and branding: Customize the SharePoint site to reflect UNICEF’s branding guidelines, ensuring the platform’s visual appeal and alignment with organizational structure. The customization should include user-friendly features that enhance collaboration and information sharing, with a focus on simplicity and ease of maintenance.
- Knowledge Management (KM) support: Provide practical guidelines and training materials for the team’s Knowledge Management (KM) focal point, ensuring the site can be effectively updated and managed. This should include documentation on best practices for uploading, storing, and organizing documents and information.
- User experience and accessibility: Ensure the SharePoint site is intuitive, user-friendly, and accessible across different devices (e.g., desktop, tablet, mobile). The design should prioritize ease of navigation and user engagement, enabling optimal use by UNICEF staff at country offices and regional teams.

**To qualify as an advocate for every child you will have**
- A master's degree or higher in Communication, Public Relations, Journalism, Social sciences or Political Sciences, IT related.
- At least 5 years of demonstrated experience in developing a Sharepoint site for an international organization. Must be an expert with the following tools:

- Microsoft SharePoint
- Microsoft Office
- Microsoft Teams
- Microsoft Yammer
- Excellent communication and interpersonal skills.
- Demonstrated ability to work in a multicultural environment and establish harmonious and effective relationships with UNICEF.
- Fluency in English is required; knowledge of Spanish would be an asset.

**For every Child, you demonstrate**

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

UNICEF competencies: building and maintains partnerships, demonstrates self-awareness and ethical awareness, drive to achieve results for impact, innovates and embraces change, manages ambiguity and complexity, thinks and acts strategically and works collaboratively with others.

Click here to learn more about UNICEF’s values and competencies.

**Administrative details**

**Supervision**: The consultant will work under the overall supervision and guidance of the UNICEF Regional Adviser Social Policy.

**Workplace**: The consultancy is home-based. Travel may be involved. International/national travel may be required, discussed and agreed with the consultant (a separate travel line will be included in the contract).

**Duration**: From December 2024 to February 2025. Aprox. 3 months with a 7 days of work.

**Travel**

Travel is not foreseen for this consultancy. Should travel is requested, it will be covered by UNICEF as per policy.
- Travel costs will be estimated and added to the contract once they are determined based on UNICEF Financial Rules and Regulations.
- For agreed country visits, the contractor/consultant will be responsible in administering their own travel. UNICEF will reimburse travel related expenses based on actual costs or on the below Travel criteria whichever is lower and upon presentation of receipts.

**Remarks**:
Individuals engaged under a consultancy or individual contract will not be considered “sta



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