Systems Engineering Technician

hace 5 días


Panamá, Panamá, Panamá Softwareone A tiempo completo
About the Team

You will be part of a fast-paced, dynamic team passionate about delivering exceptional technical support and contributing to the smooth operation of our systems.

Job Requirements

To be successful in this role, you will need:

Technical Skills:

  • A strong understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.
  • Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
  • Proficiency in solving hardware and software issues, including printers, VPN connections, and network-related problems.
  • Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).

Personal Qualities:

  • Good communication skills, with the ability to explain technical issues to non-technical users.
  • Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
  • Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests.


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