Business Development Specialist

hace 4 días


Panamá, Panamá, Panamá Sagan A tiempo completo

About Sagan

Sagan is a membership community connecting top executives with international talent. We bridge the gap between global professionals and US-based businesses, offering career opportunities in vibrant regions.

Job Overview

As a Customer Success Manager at Sagan, you will drive business value by launching services with clients and continually identifying opportunities for improved usage or new applications of our services.

Responsibilities

  • Account Health Management: Proactively assess and manage client account health, addressing potential issues strategically.
  • Client Relationship Building: Establish and nurture positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
  • Performance Reporting: Present performance results to clients, highlighting achievements and areas for improvement.
  • Churn Mitigation: Identify and address churn concerns while proposing long-term solutions.
  • Renewal Management: Collaborate with clients to secure contract renewals and position our services for their long-term success.
  • Data-Driven Strategies: Collaborate with the Data Science team to identify and propose data-driven business strategies to clients, aiming for enhanced profitability.
  • Timely Concern Addressing: Ensure timely resolution of client concerns, strengthening customer relationships.

Requirements

  • Fluent English Proficiency.
  • Strong understanding of data and ability to present data-driven results to customers.
  • Relevant work experience in customer-facing roles.
  • Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
  • Proficiency in data analysis and experience with Excel and PowerPoint.

Nice-to-Haves:

  • Understanding of P&L statements and Accounting.
  • Experience with eCommerce and/or SaaS.
  • HubSpot and programming experience.

Earnings Potential: $2000-$3000 USD per month, depending on location and performance.



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