Business Development Specialist
hace 4 días
About Sagan
Sagan is a membership community connecting top executives with international talent. We bridge the gap between global professionals and US-based businesses, offering career opportunities in vibrant regions.
Job Overview
As a Customer Success Manager at Sagan, you will drive business value by launching services with clients and continually identifying opportunities for improved usage or new applications of our services.
Responsibilities
- Account Health Management: Proactively assess and manage client account health, addressing potential issues strategically.
- Client Relationship Building: Establish and nurture positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
- Performance Reporting: Present performance results to clients, highlighting achievements and areas for improvement.
- Churn Mitigation: Identify and address churn concerns while proposing long-term solutions.
- Renewal Management: Collaborate with clients to secure contract renewals and position our services for their long-term success.
- Data-Driven Strategies: Collaborate with the Data Science team to identify and propose data-driven business strategies to clients, aiming for enhanced profitability.
- Timely Concern Addressing: Ensure timely resolution of client concerns, strengthening customer relationships.
Requirements
- Fluent English Proficiency.
- Strong understanding of data and ability to present data-driven results to customers.
- Relevant work experience in customer-facing roles.
- Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
- Proficiency in data analysis and experience with Excel and PowerPoint.
Nice-to-Haves:
- Understanding of P&L statements and Accounting.
- Experience with eCommerce and/or SaaS.
- HubSpot and programming experience.
Earnings Potential: $2000-$3000 USD per month, depending on location and performance.
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