Front Desk Ambassador

hace 6 días

Panamá, Panamá, Panamá Accorhotel A tiempo completo

Job Overview
The Front Desk Ambassador plays a pivotal role in delivering exceptional guest experiences, ensuring seamless transactions, and upholding the highest standards of quality assurance at our esteemed Accorhotel establishments.

About the Role
As a skilled professional, you will be responsible for greeting guests with a warm and engaging welcome, providing them with personalized service throughout their stay. Your expertise in food and beverage offerings will enable you to make informed recommendations, enhancing the overall dining experience for our valued patrons.

Main Responsibilities
- Offer a warm and inviting welcome to all guests, creating an emotional connection that sets the tone for their stay
- Possess thorough knowledge of our menu offerings and operations, allowing you to provide accurate and helpful information to guests
- Manage weekly reservations through digital platforms, ensuring seamless booking processes
- Understand the server's role at the point of sale, enabling effective communication and collaboration with colleagues
- Maintain complete knowledge and adherence to quality assurance standards, guaranteeing consistent excellence in every aspect of your work
- Comply with all safety and sanitation policies when handling food and beverages, prioritizing the well-being of our guests and staff
- Provide informative and helpful assistance to guests with menu items, enhancing their dining experience
- Ensure responsible cash handling practices, opening and closing the cash register during your shift

Qualifications and Skills
- Previous experience working with OpenTable is highly valued, but not required
- Excellent communication and organizational skills, enabling effective collaboration and teamwork
- Strong proficiency in English, both written and spoken, to ensure clear and effective interaction with guests and team members
- Ability to multitask in a fast-paced environment, maintaining attention to detail and a high level of performance
- Excellent interpersonal skills, with a strong focus on customer service and creating positive experiences for guests

Benefits and Salary
We offer a competitive salary of approximately $25,000 per year, commensurate with experience and location. Our benefits package includes opportunities for growth and development, as well as a supportive work environment that values diversity and inclusion.

Accommodations and Logistics
Please note that this role is based in a dynamic hospitality environment, requiring flexibility and adaptability. You will be expected to work a variety of shifts, including evenings and weekends, to meet the demands of our guests.

What We Offer
- A chance to join a global leader in the hospitality industry, with a rich history of innovation and excellence
- Opportunities for growth and development, empowering you to take on new challenges and achieve your career goals
- A supportive work environment that values diversity, equity, and inclusion, fostering a culture of respect and collaboration
- Competitive salary and benefits package, recognizing your hard work and dedication

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