Safety Service Administrator

**Vacancy Title**:**Safety Service Administrator**

**Vacancy Location**:Panama, Panama City**

**Engagement Type: Permanent**, Full-Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

**The Role**:
Here at Survitec, we are currently recruiting for a Safety Service Administrator to join our team based in Panama.

Survitec Group Panama is looking for a detail-oriented, good communicator with admin background to join our team. In this role you will be responsible for receiving, processing and plans the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of Survitec safety solutions. It plans and coordinates technician time, parts and other physical resources effectively and according to standard service delivery processes. It provides customers with timely information on progress and ensures accurate and timely billing of all works carried out. You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

**What You Can Expect from the Role**

**Key Responsibilities**:
This role installs, maintains or repairs Survitec products across one or more product categories,
focusing on delivering Survitec standard work to maintain and uphold right first time and operational
efficiency. Success requires completion of technical product training and the demonstration of
- Records and processes of customer orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorizations for additional work and accurate billing
- Make calls (by telephone or other channel) to allocate customers to develop new and deepen existing relationships. Acts as a key point of contact for resolving customer queries / complaints about work in progress
- Quotes for local business as needed, ensuring standard pricing and terms are applied in each case
- Issues certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; works with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds
- Provides exceptional service to customers to encourage continued use of Survitec’s products and services
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorization from a supervisor or manager for any exceptions from mandatory procedure
- Plans and coordinates technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards, standard work routines and appropriate to the level of qualification of each technician
- Communicates the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seeks opportunity to drive controlled continuous improvement of the planning process
- Works with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity
- Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorization from a supervisor or manager for any exceptions from mandatory procedure
- Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others
- Helps to create an environment where everyone in the team can live the Survitec Values
- This contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work
- Understands, upholds and contributes to creating