Na Services Operational Excellence

Grow your career with The Estée Lauder Companies The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.

Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD. Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected. Position Overview The NA Services Operational Excellence & Project lead will manage projects across the NA region inclusive of existing services and new services. You will be responsible for identifying improvement opportunities, performing root-cause analysis, and managing implementation of improvements.

In addition, you will lead projects for implementation of new services for the team, in which you act as the project manager by providing status reporting, risk identification and tracking and managing the scope and deliverables. In this role you will partner with the Transformation Team to implement continuous improvement initiatives. Roles And Responsibilities Operational Excellence & Project Lead responsibilities: Manage project plans and migration playbook for new services being transferred Manage status reports and presentations for NA Services leadership for all change projects Drive, support and implement process optimization across the team Be an active member of the Continuous Improvement community Partner with the Transformation team on identified opportunities and drive initiatives towards execution Pro-actively manage status of projects, identify and mitigate risks Drive strategic discussions within Estee Lauder to present new ideas for services or improvements Drive content creation for Operating Review in partnership with NA Service Delivery lead, support delivery teams in compiling metrics and content for services. Quality & training responsibilities: Support creation/maintenance of training documentation across all NA Services.

Create NA Operating Review presentations, compiling metrics and content from all services. Partner with NA Services Lead on strategy and approach. Oversee, manage and coach the quality supervisor to build out the quality function and improve the quality for service delivery Maintain and update the catalogue of services for Commercial Support, performed for North America region Qualifications Hands-on project management experience required; leadership experience not required but highly recommended Self-motivated, highly driven, resourceful and “own it” culture Excellent organizational skills and attention to detail Strong analytical, decision making and problem-solving skills Ability to identify opportunities and translate to business cases and effectively presenting recommendations Continuous improvement and service-oriented mindset; consistently reviews processes and procedures to achieve synergies, drive efficiency and effectiveness and, improve client experience. Works across customer groups and other OneSource work streams.

**Additional Details Thinks Strategically**: Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and management systems are required. Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage to initiate and lead the changes that drive success.

**Builds Collaborative Relationships**: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results. Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected.

Ensures that the creativity and innovation pipeline are aligned to achieve strategy and goals. Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures. Additional Details Work shift Monday to Friday - Business hours.

Contract-type Full-Time Permanent. Location Costa del Este, Panamá. Job: Strategy / Business Development Primary Location: Latin America-PA-8-Panamá Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 230194