General Manager, Field Service and Workshops

hace 1 semana

Panamá, Panamá Wärtsilä A tiempo completo

General Manager, Field Service and Workshops

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?
- As a **General Manager, Field Services and Workshops**you will have the responsibility in handling the Field Services and Workshop organization in the EB AMER Central Region. The preferred location for this position is in any country within the Region.

**In this position, your main responsibilities include but are not limited to**:

- Responsible for Work filed service department planning and budgeting activities in accordance with Wärtsilä instructions schedules and time tables.
- Managing four groups of personnel; E&A, Technical Advisors & Gas Engine specialists, 4 stroke Engineers and Planners focused on people, career planning, quality, succession and competence
- Develop the department business by continuous improvement of the department’s activities in service.
- Efficient implementation of all the service agreements.
- Provide customer support through written and verbal communication.
- Handle technical discussions/ communications with customer and product factories.
- Prepare necessary documentation for training purpose.
- Plan and execute customer training courses.
- To handle warranty claims effectively and efficiently.
- Support field service, spare parts sales and service sales department to achieve company’s targeted goals
- Responsible for all Workshop activities and company’s targeted goals.
- Responsible for all safety measures around Workshop activities.- Has relevant education, such as B.Sc. or M.Sc. Engineering /Business similar- Has coaching skills to stretch the team performance- Has experience in Central Region market in the Americas- Is a recognised and respected leader with great ability to build high performing teams based on trust.- Is able to create clarity on direction and vision- Inspires people to take action towards the future goals- Has a business and goal-oriented mind-set

**Proven track record around the following**:

- Experience in Field Services in Wartsila or similar industry
- Medium speed engine Knowledge (Crankshaft Alignment, Major repair, Scheduled Maintenance, Theoretical knowledge)
- Technical analysis: Trouble shooting, mechanical and control & automation
- Service General Competencies: Service Products; Service Software; Wärtsilä general terms and conditions.
- Quality and safety certificates and knowledge
- Cost awareness and effectiveness
- At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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