Systems Engineering Sr Advisor

hace 1 semana

Panamá, Panamá Quest Software A tiempo completo

Overview:
Quest is a distinguished IT management software provider, delivering a wide array of solutions that address both prevalent and complex IT challenges.

You will thrive in this position if you are resourceful, self-driven, and committed to continuous learning. We're looking for someone who’s not afraid to tackle challenges, excels in a team environment, and knows when to ask for help. Strong interpersonal skills are essential, as you’ll interact with end-users regularly, leaving positive impressions and elevating the team’s reputation.

**Responsibilities**:

- Identity Management: Manage and maintain Active Directory and Microsoft Entra ID (formerly Azure AD), ensuring secure and efficient identity and access services.
- DNS Management: Configure, monitor, and troubleshoot DNS services to maintain seamless network operations.
- Automation Engineering: Design, develop, and implement automation scripts and workflows to streamline IT operations and improve system reliability.
- Policy Adherence: Follow defined processes to deliver consistent and high-quality output without the need for constant supervision.
- User Support and Communication: Collaborate with end-users to troubleshoot issues, provide guidance, and deliver exceptional service while leaving a lasting positive impression.
- Team Collaboration: Work closely with other team members to share knowledge, brainstorm solutions, and ensure alignment on critical projects

Qualifications:
Skills & Competencies
- Extensive experience managing Microsoft 365 services, Active Directory, and DNS systems.
- Proven ability to self-drive learning and adapt quickly to new technologies.
- Strong problem-solving skills with a knack for figuring things out independently.
- Excellent interpersonal skills, with a focus on user satisfaction and team collaboration.
- Ability to follow structured processes while delivering creative and effective solutions.
- Strong team player
- Excellent communication skills, both verbal and written
- Experience working in a fast-paced environment while maintaining high attention to detail.
- Expertise in automation tools and scripting (e.g., PowerShell, Jenkins) or desire to learn quickly.
- Ideally, have some proficiency with HTML/CSS
- Basic project management participation skills
- Education & Professional Experience
- 4+ years experience in M365 Exchange Online or SharePoint
- 2+ years of PowerShell experience
- Degree in Information Systems, Computer Science, or in a related field, or equivalent work experience and practical knowledge
- Experience with SCRUM, Kanban, or other Agile methodology
- You’re naturally curious and eager to expand your skill set.
- You thrive on solving complex problems and finding efficient, elegant solutions.
- You understand the importance of teamwork, offering support to colleagues, and asking for help when needed.
- You’re diligent in following established processes and standards while contributing fresh ideas to enhance them.
- You bring a positive, professional attitude to interactions with end-users, leaving them with confidence in your expertise and building a strong reputation for the team.

**Company Description**
- At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
- We’re not the company that makes big promises. We’re the company that fulfills them.
- We’re Quest: Where Next Meets Now.

**Why work with us**
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
- Come join us. For more information, visit us on the web at _Quest Careers | Where next meets now. Join Quest.

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