Senior Director, Digital Transformation

hace 2 semanas

Panamá, Panamá Liberty Latin America (LLA) A tiempo completo

**What You'll do**:
Drive the development of a re-imagined digital environment for care and operations across FMC, including re-imagined customer journeys to drive world class customer experience.
Develop the digital capabilities for all lines of business for care and operations across the Use, Pay, Service customer journey stages starting with one model operating company.
Work with the OpCo digital leaders and OpCo leadership to develop a market by market roll out plan of the digital capabilities.
Develop a digital capabilities rationalization plan across all OpCos and sequencing plan.
Define the detailed methodology for digital development, working with other digital strategy and opco digital leaders.
Develop digital KPIs for care and operations functions across fixed and mobile lines of business, develop dashboard and reports and drive implementation across OpCos.
Collaborate with the head of digital transformation for Growth and CVM to define the CEX Journey mapping approach and methodology for LLA.
Collaborate with the Head of digital transformation for Growth and CVM to define journeys for fixed-mobile convergence and the associated digital capabilities.
Work with other digital leaders and select Journey discovery, analytics and orchestration tool and drive implementation.
Socialize tool capabilities and analytics from tool and facilitate implementation and buy-in across opcos.
Work with Opco digital leaders, head of digital transformation for Growth and CVM and Digital Platform leaders and also with LLA technology organization to drive innovation in care and operations using digital technology such as Bots, AR/VR, and other tools. Work with the OpCo digital leaders and operations leaders to drive transformation in operations using a digital first mind set across digital and physical journeys.
Develop the budget (capex, opex) for digital transformation of care and operations across LLA.
Work with procurement and the vendors to source and build the platforms.
Execute on the transition plan and manage ongoing adoption of the platforms across LLA.
Work with the LLA CTO organization, OpCo CMOs, CCOs and COOs to define a set of prioritized digital transformation plans, and devise plans to execute on them and realize value.
Working with the OpCO digital leaders, manage the execution of the plans and track progress and value.
Lead innovation in digital transformation of care and operations for LLA.
Provide input for the definition of the CEX journey factory organization.
Collaborate with other digital leaders to select the sourcing approach/ vendor for CEX journey factory and establish contract.

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