Desktop Support Senior Associate-field Tech

hace 6 días

Panamá, Panamá Ntt Data Services A tiempo completo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
Answers the help desk line and responds to users requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that customer requests via the ticketing system are managed to closure.
Delivers results in support of achieving the organizations Service Level Agreements.
Provides IT support to solve problems and create solutions that leverage technology to meet business needs in a Semi-Senior role.
This service is on-site and may include the following activities: Software installationInventory of miscellaneous assets / StoreroomSupport of project activitiesEnd User Support / VIP UsersSupport in activities in the areas of facilities (shutdowns, wiring arrangements, etc.
)Support remote activities requiring the presence of an on-site technician to supervise and support external activities with the support of an expert designated or one of the partners to carry out activities on computers or electronic equipment such as Such as telephone communications, switches, routers, modems, to accompany partners and suppliers, etc.
These activities will be coordinated and supervised.Remote software distribution for software installation, configuration and upgrade and update patches on computersSupport crisis room (war room) either during the execution of the entire activity or only in specific activities such as execution and post-activity.
This modality will have a technician on the site of the activity with the support given by the remote connection equipment.SkillsAbility to develop business relationships and communicate effectively with the user communityBasic troubleshooting skillsCapacity to work under pressure (In some cases)Good skills of customer service.Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.Physical Requirements/ Working Conditions Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you'd like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.

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