Global Technology Officer

Save the Children International has an exciting opportunity for a **_Global Technology Officer (LAC) _**to join our global team.

**Team and Job Purpose
**To provide technical support for Centre staff across the globe.

As a member of the Centre Technology support team, the role holder will be responsible to deliver core user focused IT services to Centre staff globally.

**Job Title**:Global Technology Officer (LAC)

**Reports To**:Centre Technology Lead/Manager

**Work Pattern**:Hybrid/Remote with flexible working options available

**Contract Length**:Permanent

**Grade**:P1

**Location**:LAC - Preferred Colombia, other existing SCI office location in the LAC Region may be considered. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations

**Time Zone **( _that the role holder _**_must _**_be available to work in _)**:LAC Region Time Zones (UTC/GMT -3.5 hours or more)

**International Travel Requirements**:Yes, up to 5%

**Budget Responsibility**:None

**People Management Responsibility**:None

**Principle Accountabilities**
- Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.
- Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
- Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues.

**Experience and Skills**

1. Experience in providing end-user IT support, including troubleshooting hardware and software issues with strong knowledge and experience of Windows operating systems, Microsoft Office 365; including Teams, SharePoint, and OneDrive.

2. Strong problem-solving and troubleshooting abilities with a focus on user satisfaction delivered with empathy and patience in understanding and addressing user concerns.

3. Excellent communication skills, both written and verbal, for effective collaboration with diverse teams and customers.

4. Experience in managing user accounts and permissions in a Windows Active Directory and Azure environments.

5. Experience of current IT Service Management methodologies such as ITIL processes, ideally with certifications in ITIL and Microsoft technologies.

6. Ability to work independently and manage time effectively while handling multiple priorities.

7. Experience in developing and documenting IT processes and standard operating procedures.

8. Experience of secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.

**Education and Qualifications**

**Essential**
- Bachelor's Degree in Computer Science, Information Technology, or a related field: Equivalent experience may be considered in lieu of formal educational qualifications.

**Desirable**

**Working at Save the Children International**

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, **Ambition for Children 2030 **, and reach every last child.

**Diversity, Equity and Inclusion and Equal Opportunities**

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

**Application Information**

**Our recruitment process**:

- Application review by our recruiting team based on your CV and cover letter