Air Logistics Customer Care Specialist
hace 1 semana
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer service/support to KN's Pharmaceutical and Healthcare customer base (both existing, new and opportunity).
- You will use your knowledge of Airfreight Forwarding, the KN PharmaChain product as well as GDP to help your customers with challenges they face on a daily basis, answer questions and investigating complaints (TIP/CAPA). Furthermore, you will use your knowledge on Kuehne-Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs. In this role, you are supported by the Customer Operations Specialist (OCC) team who will assist with the necessary operational, financial and administrative tasks.
You will also work with the financial teams (RCC) to ensure that correct and timely invoicing is met to meet our customer's needs and requirements.As a member of the KN PharmaChain team, the Customer Care Specialist will also be required to maintain the correct level of training as outlined by the Station Lead.On the role of KN FreshChain, be responsible for ensuring that all export and import operations that occur in the branch are under the quality, safety and processes standards according to the guidelines and performance indicators (KPIs) established at global level. It will be responsible for guaranteeing the transport, handling of documents and information according to the request of the clients and under the premises of transit time and conditions that ensure that the transport and delivery of the goods in good conditions. Your Responsibilities Assist in the implementation of new customers, ensuring that all documents (SOP, Working Instructions, Credit setup, etc.) and system requirements (Business Profile, Accesses to our tools and platforms, Applicable quotations in QTAir, etc.) are properly created and in place created, so all customer requirements are metPartner in logistics for your key clients and match the questions with the KN product offerings available (Products, KN FreightNet, KN Login, Industry Specific Services, etc.)Understand the supply chain of our clients and work collaboratively to create solutions (be the consultant for any business related doubts to your customer)Serve as escalation point in case of complaints and conduct root cause analysis on any deviations using KN systems (Corelog, NPS, TIP tool)Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly (flight details, logistics options, request of green lights, special handling instructions, etc.)You will be responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etcProactively follow up on shipments (tracking & recording milestones), both import and export and anticipate on potential problems, and you inform the client accordinglyAnalyze performance data, plan and manage action plans for continuous improvement, by using all available tools (KPI results, Business intelligence reports)Serve as the liaison between various internal departments (Warehouse, Procurement, Operations, Customs)Have a proactive communication and a good rapport with your clients.
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Sea Logistics Operational Care Expert
hace 4 días
Panama Kuehne Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Operational Care Expert is part of a team in the Operational Care Center responsible for coordinating transport activities by: - Executing the...
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Logistics Specialist
hace 2 semanas
Panama GRUPO STT A tiempo completoExecute and Manage International transportation business in & out Panama; Develop and Build international transportation AIR, SEA, TRUCK network; Coordinate Imp & Exp customs clearance of Panama; Control transportation quality & timely delivery; Plan transportation resource for timely shipping & delivery; Manage LSP & EMS performance and drive improving;...
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Logistics and Customer Service Specialist
hace 6 días
Panama Ecco A tiempo completoAt ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets. The Logistics & Customer Service Specialist will guarantee the correct development of logistics and customer service processes for regional partners in all...
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Logistics Specialist
hace 1 semana
Panama GRUPO STT PANAMA,SA. A tiempo completoDescripción del puesto Execute and Manage International transportation business in & out Panama; Develop and Build international transportation AIR, SEA, TRUCK network; Coordinate Imp & Exp customs clearance of Panama; Control transportation quality & timely delivery; Plan transportation resource for timely shipping & delivery; Manage LSP & EMS performance...
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Logistics Specialist
hace 2 semanas
Panama STT Group A tiempo completo**Descripción del puesto**: - Execute and Manage International transportation business in & out Panama; - Develop and Build international transportation AIR, SEA, TRUCK network; - Coordinate Imp & Exp customs clearance of Panama; - Control transportation quality & timely delivery; - Plan transportation resource for timely shipping & delivery; - Manage LSP...
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Customer Order Specialist
hace 5 días
Panama Philips A tiempo completo**Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...
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Logistics Analyst Ii
hace 2 semanas
Panama Caldic LATAM A tiempo completo1. Contract negotiation and management ensuring optimal economics within contracted terms. With logistics suppliers (SSL, Trucking, Isotanks, Flexitanks, Railcars, LCL). 2. Reporting of shortages, loss control for supplier claims. 3. Global freight negotiations for containerized transport modes. 4. Control of different transport modes and incoterms...
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Latam Logistics Specialist
hace 2 semanas
Panama Chronos Consulting A tiempo completoChronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide. **The Company**: Chronos Consulting’s client is a global consumer goods industry leader. Due to expansion,...
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Customer Service Specialist
hace 4 semanas
Panama Dell Technologies A tiempo completoTo keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Customer Service Specialist on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Customer Service Specialist, you will be the customers advocate,...
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Customer Service Specialist
hace 18 horas
Panama Dell Technologies A tiempo completoTo keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Customer Service Specialist on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Customer Service Specialist, you will be the customers advocate,...
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Logistics Customer Service Bilingue
hace 2 semanas
Panama Davis Human Management A tiempo completoSolicitamos Agente de servicio al cliente logstico, con experiência comprobada en agencias de cargas o navieras.Algunas FuncionesSolicitar reservas de embarques de exportacin a navieras.Notificar al cliente y vendedor sobre el status de la carga.Realizar reportes de embarquesIndispensable el manejo del idioma ingles y espaolBolsa de trabajo Panam ofrecemos...
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Logistics & Distribution Representative
hace 1 semana
Panama Pfizer A tiempo completoJOB FOCUS The purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities. They will play a key role in monitoring, controlling,...
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Logistics Analyst Ii
hace 1 semana
Panama Caldic Latam A tiempo completoEvery day, thousands of people come into contact with a chemical product handled by Caldic. We connect people and solutions, meeting the expectations of our business partners and inspiring innovative solutions that are better for you and the environment. This makes Caldic a company of choice in the specialty chemicals industry, with a presence in 43...
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Logistics and Customer Service Manager
hace 2 semanas
Panama Chronos Consulting A tiempo completoChronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates +52 offices worldwide. **The Company**: Chronos Consulting’s client is a global beverage industry leader with a recognized...
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Operations and Logistics Specialist
hace 7 días
Panama Vanguard Electric A tiempo completo**Operations and Logistics Specialist (OLS) Ver-081922** Vanguard Electric, LLC (VE), a North American company, seeks a highly creative, organized and active person, with experience in logistic operations and (international and domestic ), order processing and purchasing procedures for the post of Operations and Logistics Coordinator. **Mission and Job...
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Business Development Manager
hace 2 semanas
Panama Vently Air A tiempo completoWe are looking for a self-driven Acquisition Manager who is hungry for sales and growth. This is a permanent home office position. We are a U.S.based air quality company expanding rapidly nationwide through new franchise locations. Opportunity to work with B2C as well as B2B sales. Pay: B/.750.00 - B/.1,000.00 per month **Education**: - High school or...
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Customer Service Agent
hace 2 semanas
Panama Unifeeder A tiempo completoAbout the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...
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National Project Logistics Manager
hace 2 semanas
Panama Kuehne Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The purpose of this role is to lead a profitable business by driving business development and ensuring high levels of operational excellence, productivity and...
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Logistics Officer Noa
hace 2 semanas
Panama World Food Programme A tiempo completoJOB PURPOSE To collect, analyse and report on information to maximise efficiency of the logistics operations and activities. KEY ACCOUNTABILITIES Contribute towards the development of logistics plans and processes ensuring compliance with wider logistics policies and WFP standards. Support logistics projects or operational day-to-day activities following...
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Logistics & Distribution Representative
hace 2 semanas
Panama Pfizer A tiempo completoJOB FOCUSThe purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities.They will play a key role in monitoring, controlling,...