Customer Service Specialist

hace 1 semana

Panama Dell Technologies A tiempo completo

To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Customer Service Specialist on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Customer Service Specialist, you will be the customers advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.You will: Manage and resolve a variety of customer issues through multiple communication channels Increase customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and procedures Assist leadership in effectively improving the overall service levels provided to the customer Provide mentorship and direction to other team members where requiredTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role: Essential Requirements 2 to 5 years of professional experience in a customer-facing role Strong communication skills in face-to-face interactions as well as on the phone Refined problem-solving skills Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experienceDesirable Requirements Bachelor's degreeHeres our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than, people, located in over locations around the world.

Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by here.Application closing date: March 25th Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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