Panama Software QA Analyst
hace 1 semana
**ABOUT THE ROLE**
**REPORTS TO**: QA Manager
**PAY CLASSIFICATION**: Full-Time, Exempt
**RESPONSIBILITIES**
- Design and build test plans and test cases
- Execute the QA test plan
- Work with the product team on customer escalations and help reproduce issues
- Maintain clear and concise ticket documentation with all required data and fields
- Achieve specified service level objectives (SLOs)
- Exercise independent thought within defined procedures and practices
- Proactively provide input on improving QA and support processes
- Prepare for and support new releases
- Generate Knowledge Base entries
**EDUCATION**
- Bachelor's degree in MIS or related IT field
**EXPERIENCE**
(all are Preferred, not Mandatory)
- Experience writing detailed test cases for functional and non-functional requirements
- Experience working in an agile environment
- Experience with implementing test plans and test cases
- Experience with JIRA
- Experience with interacting directly with customers
- Experience with Zendesk or a similar service management software
**SKILLS**
- Well organized, attention to detail
- Excellent written and verbal communication skills
- Able to explain complex issues
- Strong analytical qualities
- Thrives in a fast-paced environment
- Ability to work individually as well as collaboratively
- Self-starter
**BENEFITS**
- Generous Paid Time Off Plan
- Virtual Employment
- Employer Paid Life Insurance and Disability Insurance
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement
**ABOUT A-LIGN**
**COME WORK FOR A-LIGN**
A-LIGN is an Equal Opportunity Employer Minorities, women, disabled, and veterans encouraged to apply
**COME WORK FOR A-LIGN**
A-LIGN is an Equal Opportunity Employer Minorities, women, disabled, and veterans encouraged to apply
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