CRM Service Coordinator

hace 3 horas

Panamá Panama Lacias A tiempo completo

We are looking for a CRM Service Coordinator to join our team and play a key role in our customer engagement efforts.

Responsibilities:

  • Prepare and manage promotional landing pages for marketing campaigns.

  • Create and optimize HTML templates for customer communication.

  • Develop and schedule SMS campaigns to engage and retain customers.

  • Conduct quality assurance (QA) for CRM campaigns to ensure flawless execution.

  • Plan, execute, and evaluate local market-specific CRM activities and campaign results.

  • Optimize and improve automated customer journeys, creating new triggers and event-based communications.

Requirements:

Must-Have Skills:

  • Exceptional attention to detail and ability to meet tight deadlines.

  • Strong communication skills (written and verbal).

  • Ability to track, measure, and report on email and SMS marketing campaign performance.

Nice-to-Have Skills:

  • Basic HTML knowledge.

  • Experience with CRM tools (e.g., Optimove, Sendgrid, or similar).

  • Knowledge of email and SMS marketing best practices.

What We Offer:

30 vacation days per year
Competitive compensation package with a rewarding bonus program
Opportunities for career development and professional advancement
Private health insurance
Language Classes (Partially Covered)
Spacious, sunlit office space with a PlayZone
Special gifts to celebrate your birthday, weddings and the arrival of newborns
Complimentary office perks including, fruits, and snack

Join Lacias and rock with us

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