Virtual Assistant

About the Role
We are looking for a proactive, organized, and customer-focused Virtual Assistant (VA) with hands-on experience in the plumbing industry and proficiency in Housecall Pro. The ideal candidate will support daily plumbing operations by handling customer calls, scheduling service appointments, coordinating technicians, and maintaining accurate job records. This role requires someone who understands plumbing service workflows and can efficiently manage customer communications and scheduling in a fast-paced environment.

Key Responsibilities
• Customer Service: Handle inbound calls, respond to customer inquiries, and provide professional assistance regarding plumbing services.
• Job Scheduling: Schedule plumbing appointments based on customer availability, technician schedules, and service priorities.
• Technician Dispatching: Coordinate and dispatch plumbing technicians to scheduled jobs while ensuring efficient routing and scheduling.
• Housecall Pro Management: Create and update jobs, manage appointments, maintain customer records, and track job statuses in Housecall Pro.
• Customer Follow-Ups: Contact customers to confirm appointments, provide updates, and follow up on completed or pending services.
• Schedule Coordination: Communicate with customers and technicians regarding schedule changes, delays, and urgent service requests.
• Administrative Support: Assist with daily reports, recordkeeping, data entry, and other operational tasks.
• Workflow Management: Ensure job information is accurate and service appointments are properly documented and organized. Requirements
• Hands-on experience with Housecall Pro is required.
• Previous experience working with a plumbing company or within the plumbing industry.
• Understanding of plumbing service workflows, job scheduling, technician dispatching, and customer service operations.
• Experience handling inbound calls and coordinating service appointments.
• Strong written and verbal English communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, manage changing schedules, and prioritize urgent requests.
• Proficiency in administrative tasks, recordkeeping, and reporting.
• Ability to work independently and coordinate effectively with customers and field technicians. Ideal Candidate We are looking for someone who understands how a plumbing business operates and can support its daily activities with minimal supervision. The ideal candidate is responsive, detail-oriented, and comfortable managing customer inquiries, coordinating technicians, and keeping service appointments organized through Housecall Pro. Candidates with general virtual assistant or customer service experience but no hands-on plumbing industry or Housecall Pro experience may not be suitable for this role.