ICT Service Partner Manager
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• Manage and develop ICT service partners across Latin America, including annual capability goals and improvement plans.
• Evaluate partner performance in project delivery, maintenance, technical capabilities, certifications, and customer satisfaction.
• Organize partner training, certification, and enablement programs to improve independent delivery and technical capabilities.
• Monitor and analyze partner KPIs, including self-delivery rate, service satisfaction, partner health, training, and certification.
• Collaborate with sales, channel, technical, and service teams to conduct partner QBRs, resolve key issues, and drive continuous improvement.
• Use business data to identify performance gaps, analyze root causes, and implement improvement actions.
Requirements:
• Bachelor’s degree or above in Telecommunications, Computer Science, Electronic Engineering, Industrial Engineering, Project Management, or a related field.
• 3+ years of experience in ICT/telecommunications, partner management, project management, after-sales service, or related areas.
• Experience in partner management, service delivery, KPI management, training/certification, or capability development.
• Strong project management, data analysis, communication, and cross-functional coordination skills.
• English proficiency is required; Spanish, Portuguese, or Chinese is a plus.
• Willingness to travel internationally and work with cross-cultural teams.
• PMP, ITIL, HCIA/HCIP/HCIE, or related certifications are a plus.
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