Emergency Response Operator
hace 4 semanas
Emergency Response Operator
EF International Language Campuses
Are you empathetic, positive, and have great communication skills? EF International Language Campuses is looking for an Emergency Response Operator, who will directly impact streamlining communication for the Emergency Teams. Do you speak fluent English, and are you a customer service natural? Read on
This is a 2-month contract position starting mid-June.To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.
The Role
This position will field incoming calls to the emergency line from parents of students who are attending a Language course. Your main role will be to answer the calls and listen to the parents’ concerns, assess the level of urgency on the call to determine the course of action.
Main areas of responsibilities
Answer all calls that come into the parent emergency line for students Liaise with teammates to ensure consistency with call management Provide support to parents as needed and provide good customer service while fielding calls Good judgment to determine when to escalate callsRequirements
Complete fluency in English, confident and clear communication. Additional languages are a plus. Great communication Strong service mind and listening skills Positive attitude and empathy for others Good judgment – ability to recognize when an issue should be escalated Calm under pressureWhy will you love working with EF this summer
Working internationally Being part of a global company Enhancing your communication & customer service skills Great foot in the door for other positions within the company Direct impact on our customers' satisfactionApplication
Please submit your CV in English. We will screen applications on a rolling basis.
EF Education First
We are 52.000 staff, faculty and teachers, working in over 600 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.
EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.
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