Senior Specialist, Operations

hace 2 meses

Panamá, Panamá Western Union A tiempo completo

Senior Specialist, Operations – Costa del Este, Panama

Are you ready to use your analytical skills for one of the world’s largest FinTech organizations? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Specialist, Operations.

Western Union powers your pursuit.

In this role you will provide operational support to our partners in the Northern South America Region. The ideal candidate will act as a liaison among Agents, business, IT, and other support teams to ensure business continuity and availability of Western Union’s Money Transfer services and new products. Being the main point of contact for any network production issue, continuously enhance service quality, ensure compliance with operating standards, and provide training to optimize service delivery and business growth in the Northern South region in LACA.

Role Responsibilities

Ensure Network Productivity. Manage WU Technology Deployments, upgrades and achieve KPI targets. Manage new Agent’s activations. Main Point of Contact for Agent’s escalations. Support the execution of key regional/corporate initiatives. Lead projects and enhancements.

Role Requirements

Bachelor's Degree in any related field. 3 years’ experience in related fields such as financial industry, Banking, Services, Mass distribution, Operations. Ability to establish and maintain effective relationships and partnerships with key stakeholders. Demonstrated experience in leading and managing projects. Strong interpersonal, communication and presentation skills. Strong analytical and problem-solving skills. Ability to work independently and with minimal supervision. Good computer skills, proficient with MS office applications, specifically Excel. English is a must. Technical background desirable.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Panama specific benefits include:

Medical Insurance Life insurance EAP: legal, psychological, and financial assistance to employees Hybrid model Christmas Voucher

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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