Director of Operations

hace 2 semanas

Panamá, Panamá, Panamá Verdeazul Hotels A tiempo completo

The role of the Director of Operations is to f unction as the leader of property operations and acts as General Manager in his/her absence.

Areas of responsibility include Rooms Division, Food and Beverage, Culinary, Spa, Fitness Center /Recreation, Loss Prevention and Banqueting Operations.

In addition to the hotel, the position will also oversee front of house operations at both Santa Maria Country Club and The Santa Maria Golf Club.

This p osition reports to the General manager and works with direct reports to develop and implement the operations strategy and ensuring adherence to the brand service strategy, brand initiatives and standards.


The position ensures operations meet the brand's target customer needs, employee satisfaction, and focuses on growing revenues and maximizes financial performance.

As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES ? Managing Profitability and Departmental Budgets - Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.


  • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews financial reports and statements to determine how Operations is performing against budget.
  • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
  • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
  • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
  • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
  • Makes and executes key decisions to keep property moving forward towards achievement of goals. ? Managing Property Operations
  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.
  • Ensures core elements of the service strategy are in place to produce the desired results.
  • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
  • Leading Property Operations Teams - Establishes a vision for product and service delivery on property. - Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. - Ensures employees are treated fairly and equitably.
  • Managing and Conducting Human Resources Activities - Observes service behaviors of employees and providing feedback to individuals and/or managers. - Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Stays knowledgeable of leadership talent in the property.
  • Fosters employee commitment to providing excellent service, participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.

  • Director of Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Corporation A tiempo completo

    Director of Operations Hyatt Regency Hyatt Regency Panama City Panama Panama CityGuest Service OperationsDirectorFull timeReq ID: PAN000063LocalSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.As a member of the Executive Committee, the...

  • Director of Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Regency Panama City A tiempo completo

    SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General...

  • Franchised Director of Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Marriott International, Inc A tiempo completo

    Job Number Job Category Property LeadershipLocation The Santa Maria a Luxury Collection Hotel & Golf Resort Pana, Santa Maria Boulevard, Panama City, Panama, PanamaSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementAdditional Information:This hotel is owned and operated by an independent franchisee, The Bristol Resort S.A. The...

  • Director Operations

    hace 2 semanas

    Panamá, Panamá, Panamá MPC Energy Solutions A tiempo completo

    **Director Operations (M/F/d) - Renewable Energy**:based in Panama City, Panama or Bogotá, Colombia

  • Director Retail Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Adidas A tiempo completo

    Director Retail Operations Purpose & Overall Relevance for the Organization: To provide LAM Retail Organization in countries with the right operations guidelines according to Global Retail Center of Excellence and monitor execution to ensure consistency, identify best practices and gather feedback. Develop and implement business and consumer focused...

  • Director Retail Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Adidas A tiempo completo

    Director Retail OperationsPurpose & Overall Relevance for the Organization: To provide LAM Retail Organization in countries with the right operations guidelines according to Global Retail Center of Excellence and monitor execution to ensure consistency, identify best practices and gather feedback.Develop and implement business and consumer focused...

  • Director of Finance

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Corporation A tiempo completo

    Director of Finance Hyatt Regency Hyatt Regency Panama City Panama - Panama CityFinanceDirectorFull-timeReq ID: PAN000042Local Summary Description - External At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. With 382 rooms and...

  • Director Account Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Adidas A tiempo completo

    Director E2E Account OperationsPurpose & Overall Relevance for the Organization:E2E Account operation is the foundation for a successful Wholesale business and is enabling the Sales Organization achieving its strategic goals. The role will drive the execution of the strategic vision across LAM countries. The responsibility is to ensure the consistent...

  • Director of Finance

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Regency Panama City A tiempo completo

    SummaryDescription - ExternalAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.With 382 rooms and suites spread across two towers, Hyatt Regency Panama City offers an unrivaled experience. Guests will enjoy a variety of restaurants, a wine bar...

  • Director of Finance

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Regency Panama City A tiempo completo

    SummaryDescription - ExternalAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.With 382 rooms and suites spread across two towers, Hyatt Regency Panama City offers an unrivaled experience. Guests will enjoy a variety of restaurants, a wine bar...

  • Director Account Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Adidas A tiempo completo

    Director E2E Account Operations Purpose & Overall Relevance for the Organization: E2E Account operation is fundamental for a thriving Wholesale business, aiding the Sales Organization in reaching its strategic objectives. The role involves steering the implementation of the strategic vision across LAM countries. The focus is on ensuring consistent adoption...

  • Director Account Operations

    hace 2 semanas

    Panamá, Panamá, Panamá Adidas A tiempo completo

    Director E2E Account OperationsPurpose & Overall Relevance for the Organization: E2E Account operation is the foundation for a successful Wholesale business and is enabling the Sales Organization achieving its strategic goals.The role will drive the execution of the strategic vision across LAM countries.The responsibility is to ensure the consistent...

  • Country Operations Director 2 Locations

    hace 2 semanas

    Panamá, Panamá, Panamá Selina A tiempo completo

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventuresPreferred location:Melbourne or Brisbane with requirement to travel...

  • Director of Nursing

    hace 2 semanas

    Panamá, Panamá, Panamá Kadima At Lakeside A tiempo completo

    Kadima at Lakeside - $10,000 SIGN-ON BONUSQuaint, 31 bed facility nestled in the heart of the Back Mountain just steps away from Harvey's Lake. Take the scenic route to personalized, resident centered care. Kadima at Lakeside is looking for a Director of Nursing. We would love to have you on our dynamic, family-centered team.

  • Director of Event

    hace 2 semanas

    Panamá, Panamá, Panamá Marriott International, Inc A tiempo completo

    Job Number Job Category Event ManagementLocation Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYOversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and...

  • Director of Steam Learning

    hace 2 semanas

    Panamá, Panamá, Panamá Instituto Alberto Einstein A tiempo completo

    IAE is seeking a Director of STEAM Learning & Innovation for the Primary, Middle and Upper School. The Director of STEAM Learning & Innovation is responsible for embedding the pedagogy of STEAM education across the curriculum, as well as providing students and teachers with innovative learning experiences.The Director develops and delivers STEAM education...

  • Sales Director

    hace 2 semanas

    Panamá, Panamá, Panamá Execunet A tiempo completo

    Remarks: We are working with the Renewable Energy division of one of the largest Electrical Distributors in the country. They have built an impressive solar division on the west coast selling solar products and BOS components to residential and commercial installers and developers across 14 branches.We have been asked to help identify an experienced Sales...

  • Director of Services

    hace 2 semanas

    Panamá, Panamá, Panamá Marriott International, Inc A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well...

  • Clinical Operations Director- Caricam/andina

    hace 2 semanas

    Panamá, Panamá, Panamá GSK A tiempo completo

    Site Name: Panama - Panama's Capital - Ciudad de PanamaPosted Date: Jun The Director, Clinical Operations within Global Monitoring and Site Engagement (GMASE) will provide leadership, oversight, development, direction, and co-ordination of the local clinical operations team and will be accountable for the quality of country clinical operations activities...

  • Director of Services

    hace 4 semanas

    Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well...