Customer Service Specialist

hace 2 semanas

Panamá, Panamá, Panamá Red Bull A tiempo completo

Bachelor's degree in Supply Chain, Logistics, Business or related fieldFluency in Spanish and English (verbal & written)Permanent, Full-timeRepresents the Logistics point of contact for Red Bull with Customers, providing support for several countries of the Central America, Caribbean and Andean region.

Is responsible for the Supply Chain execution of the Order to Cash Process of cans and visibility Items.

Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the RB business.

Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes.

Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.

Areas that play to your strengthsAll the responsibilities we'll trust you with:
ORDER TO CASH PROCESS
  • Ownership of the complete order process, for both finished goods and VISIT (POS) in SAP, including events and services of RB coolers/VISIT items.
Track delivery from third-party logistics to end customer while ensuring high quality service. Work towards the resolution of logístical and operational issues originating from both the third-party logistics and customer. Responsible for the creation and update of the relevant master data related to customers. Ensures that processes are executed according to the corporate governance and guidelines. Control and set up procedures in terms of managing orders, credit notes, penalties. Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
LOGISTICS SUPPORT AND QUALITY RELATED ACTIVITIES
  • Provide accurate and helpful information to support internal and external customers.
Act as first point of contact towards the customers, for all issues related to the order to deliver process. Coordinate the request from customers in alignment with quality management of internal and external certificates.

Ensure compliance to the Red Bull quality standards for all PO and finished products (temperatures, humidity, warning & blocking guidelines).

Shared responsibility on customer satisfaction and customer related KPIs. Treatment of complaints from consumers. Execute and monitor periodical tasks (month/year end closing).PROCESSES, SYSTEMS AND MISCELLANEOUS
  • Make sure to deliver month end closure processing.
Prepare all relevant legalized order documentation, including letters of credit and any other applicable export documentation. Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices,). Maintain Systems and Database integrity. Document and update of local processes. Usage of standard reporting. Recommend improvements in current reporting.
Promote and recommend continuous improvement based on data.
Your areas of knowledge and expertiseBachelor's degree in Supply Chain, Logistics, Business or related field

  • At least 35 Years of working experience in similar position. Bachelor's degree in Supply Chain, Logistics, Business or related field. Solution, Quality and Service oriented. Attention to detail. Strong communications skills (verbal and written). Work under pressure good time management. Ability to multitask is essential. Proactive, empathetic, patient. Good problemsolving and analytical skills. Proactive outlook on continuous improvement. ERP knowledge preferably SAP. Good proficiency in Microsoft Excel.

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