Regional Training Consultant

hace 2 semanas

Panamá, Panamá, Panamá Caterpillar A tiempo completo

Career Area:
Marketing / Sales /

Product Support Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME Caterpillar Inc.

is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.


For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.


This role will lead and develop the successful delivery of Construction Industries Services Development (CISD) Dealer training initiatives in alignment with CISD strategy and collaboration with key business partners and vendors.

The role ensures the relevance, appropriateness, timeliness, and quality of the regional training strategy in alignment with the total worldwide service training effort within assigned area of responsibility.


JOB DUTIES SUMMARY:
Partner with regional field teams and internal partners to develop regional training plans and timelines.

Deliver training programs and events within the given timelines that align to our overall CISD Strategy & CI services training strategy.


JOB DUTIES DETAILS:

The incumbent is accountable for development of the regional training strategy prior to annual planning and execution of the CISD regional dealer training strategy which includes successful delivery of service training materials and formal training for dealer Account Manager (AM), Product Support Sales Reps (PSSRs), Inside Sales Reps (ISRs), Parts Counter Advisors (PCA) & Dealer Specialists (DS).

The incumbent will work across business units to execute the regional training strategy to plan. They prepare and coordinate a regional training plan that will roll up to the worldwide training plan. The incumbents provide guidance regarding course content, training aids, skill levels and attendance.

The incumbent also is responsible for providing tracking, metrics, reporting and communication on all programs associated with their region. They develop and maintain project schedules and monitor progress to ensure timely release of training initiatives. They monitor the quality of training and related programs, identify improvement areas, and recommend appropriate actions. To support this activity, the incumbents obtain dealer feedback and document this through a Critical Customer Requirements (CCR) list.

The Consultants maintain close relationship with field Marketing groups and are aware of business trends and developments. They ensure that the Field Team/Sales Execution Teams understand CI Services Training's training options and capabilities.

In this activity the Consultants are involved in management meetings, conferences, personal contacts and at these opportunities acts as a representative of the Training Division.

They maintain close contact with other functional areas such as Service Development, Service Engineering, and Sales Training.


They serve as the single point of contact for CISD Training and as a liaison in the development of worldwide Service Training concepts and strategies.

Typical internal customers include the Sales Execution Team (Regional Managers, ASCs and ASRs, Services Development (CAS Managers and CAS, Global Accounts, Retail Team), and other Caterpillar business partners such as Reman, Cat Finance, etc.

Global Dealer Learning (Account Manager and Learning consultants) External contacts include, dealer product support managers, PSSRs, ISR, DS, PCA, and vendors in a geographic market.

The position is challenged to manage multiple events that are time bound.

In addition, this position requires large amounts of communication both internally and externally. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The incumbent sets priorities and establishes a work plan to complete broadly defined assignments and achieve desired results. Employee may also be responsible for performing other job duties occasionally as assigned.

Able to work effectively in large matrix organization and across geographical territories. Experience with

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