Customer Services French

hace 2 semanas


Panamá, Panamá, Panamá Foundever A tiempo completo
**About Us**

**Primary Job Responsibilities**

**Job Summary**

Principales tâches et responsabilités du poste
- Rechercher de l'information en utilisant les ressources et les outils disponibles pour répondre aux demandes de renseignements et/ou aux demandes des clients.
- Gérer et résoudre les plaintes des clients.
- Fournir aux clients des informations sur les produits et services. Divulgation des conditions d'accord pour les produits ou services.
- Mettre à jour les informations des clients.
- Traiter les commandes et les demandes de renouvellement de service.
- Identifier et escalader les problèmes prioritaires.
- Acheminer les appels vers les ressources appropriées.
- Documenter les informations d'appel conformément aux procédures d'exploitation standard.

Formation et expérience
- Diplôme d'études secondaires ou l'équivalent.
- Une certaine expérience dans un centre d'appels est un avantage mais n'est pas rédhibitoire
- Expérience en informatique

Compétences clés
- Compétences en communication verbale et écrite
- Respect du processus
- Capacité d'écoute
- Orienté vers le service à la clientèle
- Jugement objectif
- Adaptabilité
- Travail d'Équipe
- Tolérance au stress.
- Responsable
- Flexibilité avec les horaires

**Skills/Knowledge/Abilities**

**Education**

**Experience Target**

**Specialized Certifications
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