Billing Specialist
hace 2 semanas
They are also responsible for responding to various requests from our customers related to paying their invoices or any other billing related matters.
The Billing Specialist ensures we act promptly and accurately to provided world class customer service and give our customers the necessary documentation to allow our customers to make payments.
Handle incoming customer service phone calls while achieving average abandon rate goal and service level of 95%.Invoice our customers using various web portals and follow up on any exceptions or issues related to billing/invoicing.
Work with A/R, Credit Portfolio Managers (CPMs), Branches and Sales team to resolve customer situations which prevent payment of Grainger invoices.
Identify, address, resolve problems or conditions which cause past due situations.Lost Invoices
Identification of customer needs and system incompatibilities
Complete W9s within one day of receipt and return to customers.
Successfully achieve four day proof of delivery turn around time so payment can be received from the customer
Achieve two day invoice copy turn around time
Some knowledge of Excel and Word to create and maintain spreadsheets and documents.
Perform other duties as assigned.
W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support.
These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's
Requisitos:
High school diploma or equivalent.
Ability to communication effectively with customers and internal/external contacts.
Good analytical skills. Multi Tasking,
Proper telephone etiquette.
Proper grammar on written communications.
Good organization skills.
Possess ability to work under stressful situations with professionalism.
Demonstrate agility, team concept and willingness to learn and develop within the position.
English Speaking
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