Retail Asr

Career Area:
Marketing / Sales /

Product Support Job Description:
IT IS YOUR TIME Caterpillar Inc.

is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

• In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned highopportunity customer accounts. Adopt and be an advocate for sales funnel management methods. Collaborate with industries to identify customer accounts for growth Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan. Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
• Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales. Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs. Partner with dealers' Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
• Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers. Drive customer connectivity as an enabler to business Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable). Keep up to date with industry trends, changing technology and market regulations in countries covered Manage the T&E budget Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship Understand Caterpillar's business model and act within the business process guidance on review and approval for variance programs and commercial actions. Travel required 50 % *Availability to relocate to another country.

LI Caterpillar is an Equal Opportunity Employer (EEO).

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