Research Analyst

hace 2 semanas

Panamá, Panamá, Panamá LSEG (London Stock Exchange Group) A tiempo completo
Ensure that you respond to all the mails addressed to Regional Ops, before EOS.

  • Ensure that you respond to all the stakeholder's requests addressed to Regional Ops, such as the mails for EDD report retrieval.
  • To ensure that the you respond to all request mails addressed to Regional Ops, within 2 hours.
  • Ensure that you clear the PSA que realtime and do the case activation and allocation accurately, before EOS.
  • Ensure that you clear the "Action Centre" que for manual orders realtime and does the case creation, activation and allocation accurately, before EOS.
  • Ensure that you do all the Prechecks appropriately, before case activation.
  • Ensure both the PSA and CET SP platforms are worked upon, simultaneously.
  • Ensure that the mandatory Vendor/BI tasks are assigned on PSA, while case activation and allocation.
  • Support CS/CSM/SAM for creating new cases in the system and ensure all information is accurately recorded.
  • Ensure all Order Forms and/or Client Proposals are received correctly from the CM/SM/SAM and uploaded into the systems.
  • Client onboarding, orders validation and activation on PSA workflow system.

Here are the Activation Requirements:
AAT will conduct the initial checks to ensure basic requirements meets to commence the research.

  • Duplicate Checks
  • Sanctioned Countries
  • Scope of Work
And accurate customer billing information for Invoicing purposes

  • Available Customer Contract
  • Correct Customer Purchase Order
  • Correct Customer Entity
  • Correct Pricing
  • Support the management in planning for the delivery schedule for projects, based on research capacity.
  • Escalate the matter to the manager or higher authorities as per SOP, incase of challenges in accommodating the case with the respective office.
  • Ensure all the training material is organized in CET Share Point and up to date.
  • To ensure there is zero negligence, while case creation, activation and allocation and case detail amendments
  • Work with enablement team to develop PSA/New platform and an order delivery function, to bring higher efficiency and meet the risk control expectations.
  • Collaborate with crossfunctional teams in planning for operational capacities and process improvement.
  • Overall, to ensure all cases are created and allocated in a timely manner, to avoid any delay or impact to the business.
  • Always adhere to Risk and Control Guidelines/Data Handling Standards.
  • Perform weekly or monthly management reporting tasks, as and when assigned, along with any assigned ad hoc tasks.
  • If BCP is evoked, to ensure you are managing case creation, activation, and allocations supporting different regional members of CET.


At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.

Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

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