International Lead Agents

hace 5 meses


Panama United Airlines A tiempo completo

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our **Airport Operations** team keeps operations at our airports running smoothly every single day.

**As the face of our customers, here’s what you will do**:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

**What are your responsibilities**:
Under the direction of the Airport Operations Supervisor, the Lead Agent Customer Service will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to CSRs. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.

Duties include but not limited to:

- Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps.
- Driving the operation in all departments; lobby, gates, premium services, club, baggage and connections
- Engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis
- Oversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the schedule
- Support club vendor and PS team in service delivery and product offering through daily engagement and service standard audits.
- Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstrated
- Follow and uphold uniform and appearance standards
- Support the station with daily admin and back office work
- Assignment of department tasks, breaks and overtime in all areas
- Assist Supervisors with performance management and feedback to employees
- Conduct daily team briefings
- Assisting Customer Service Representative job interviews
- Support the supervisor team with collateral and project work.
- Participate and organize internal monthly safety meetings alongside supervisor as part of the Station
- Liaison and assist with service partners in below the wing team, SOC team for on time departure
- Support with aircraft damage and employee injury investigation
- This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded._

**Qualifications**:
**What's needed to succeed (minimum requirements)**
- High school graduate or equivalent certificate
- Minimum of 18 years old
- Excellent interpersonal skills with proficiency in English
- Have the ability to work under pressure in a calm, professional manner
- Customer Service / Operational Experience
- Previous supervisory/leadership experience
- Excellent knowledge of airport operations procedures and processes
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for entire shift, as well lift and handle baggage
- Ability to travel t



  • Panama United Airlines A tiempo completo

    DescriptionThere's never been a more exciting time to join United Airlines.We're on a path towards becoming the best airline in the history of aviation.Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.It also means that as a global company that operates in hundreds of locations around the...


  • Panama Marriott International A tiempo completo

    Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or...


  • Panama City Ace Hardware International Holdings, Ltd A tiempo completo

    The JobThe International Panama Brand Manager(Tools & Hardware Category) is responsible for all aspects of Ace International assortment strategy, development, and execution through to retail for a respective category.  This responsibility spans both B2C and B2B customer types.  The position provides leadership within the organization via a thorough...


  • Panama Marriott International, Inc A tiempo completo

    **Job Number** 23130119 **Job Category** Finance & Accounting **Location** Marriott Executive Apartments Panama City Finisterre, Calle Colombia & Calle Republica del Paraguay, Panama City,., Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....

  • Distributor Lead

    hace 5 meses


    Panama BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Panama International Call Center Services A tiempo completo

    Advanced English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your


  • Panama International Call Center Services A tiempo completo

    Ability TO MULTITASK and ADVANCED English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your **Salary**: B/.700.00 - B/.800.00 per month

  • Operations Manager

    hace 1 mes


    Panama City Faststream Recruitment A tiempo completo

    A leading logistics company is seeking an experienced Operations Manager to join their team in the Americas. If you have a maritime background and are ready to lead operational excellence, apply today! Key Responsibilities: Coordinate daily operations between internal teams and third-party agents Oversee vessel stowage plans and terminal operations...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening (4:00pm a 11:00pm) Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School...

  • Hsse Lead Panama

    hace 6 meses


    Panama Apm Terminals A tiempo completo

    **The OpportunityWe have a vision larger than the ocean**: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.?We count on our people to make it happen. We are looking for a passionate and committed HSSE Lead for Panama & Caribbean Region. This position plays a crucial role by providing guidance to our...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    The Junior Operations Manager perform several functions to keep the unit running effectively and efficiently: - Responsible for training agents to make sure that service delivery on their part is always up to speed - Responsible for allocating worktime to agents according to the workload (frequency of calls) - Oversee the recruitment of required and...

  • Project Manager

    hace 5 meses


    Panama International IDEA A tiempo completo

    **Context**: On February 1, 2021, IDEA's Regional Office for Latin America and the Caribbean (LAC) was established in the Republic of Panama. From there, we work with democratic institutions throughout the Latin American and Caribbean region to increase the effectiveness and legitimacy of democracy and its institutions. Based on a geographic approach, our...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School Diploma Police Record Credit...

  • Senior Advisor

    hace 5 meses


    Panama Culmen International LLC A tiempo completo

    Overview: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • Panama Marriott International A tiempo completo

    Manage the day-to-day activities for social media channels.Establish long-range objectives and specify the strategies and actions to achieve them.Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.Participate in online conversations to build brand visibility,...

  • Project Manager

    hace 5 meses


    Panama International IDEA - The International Institute for Democracy and Electoral Assistance A tiempo completo

    **International IDEA - The International Institute for Democracy and Electoral Assistance**: **Panama City, Panama**: **Context**: On February 1, 2021, IDEA's Regional Office for Latin America and the Caribbean (LAC) was established in the Republic of Panama. From there, we work with democratic institutions throughout the Latin American and Caribbean region...


  • Panama MDA College A tiempo completo

    **Student Recruitment Officer** **As part of a new marketing, Sales and recruitment strategy, MDA College is looking for Regional Recruitment Officers to be responsible for the Sales and recruitment of MDA College courses.** **The job post is to represent the LATAM region and MDA College Is looking for a representative in Panama.** **Essential...


  • Panama City Roche A tiempo completo

    The Position Our Vision Our vision is to make CX as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. This is why we are evolving the LATAM Omnichannel team - to make this a reality by integrating digital and face-to-face interactions seamlessly...

  • Creative Team Lead

    hace 5 meses


    Panama OLIVER A tiempo completo

    **Role: - ** Creative Team Lead (FTC - 12 months) **Location**:Panama City, Panama (Hybrid) **ROLE MISSION** **THIS ROLE IS RIGHT FOR YOU IF...** You have a Design background, with a mastery of the Adobe Creative Suite and capabilities with both print and digital executions. Experience with design automation or AI is also a plus. You will take design...


  • Panama Unifeeder A tiempo completo

    About the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...