International Lead Agents

hace 6 meses


Panama United Airlines A tiempo completo

DescriptionThere's never been a more exciting time to join United Airlines.We're on a path towards becoming the best airline in the history of aviation.Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled.From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work.Are you ready to travel the world?At United, we fly into airports around the entire world.And we need a whole team of people to keep things running in tip-top shape.From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected.You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile.You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.What are your responsibilities: Under the direction of the Airport Operations Supervisor, the Lead Agent Customer Service will assume daily responsibility for achieving service standards and operational objectives.The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to CSRs.The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis.You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule.Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.Duties include but not limited to: Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps.Driving the operation in all departments; lobby, gates, premium services, club, baggage and connectionsEngaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basisOversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the scheduleSupport club vendor and PS team in service delivery and product offering through daily engagement and service standard audits.Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstratedFollow and uphold uniform and appearance standardsSupport the station with daily admin and back office workAssignment of department tasks, breaks and overtime in all areasAssist Supervisors with performance management and feedback to employeesConduct daily team briefingsAssisting Customer Service Representative job interviewsSupport the supervisor team with collateral and project work.Participate and organize internal monthly safety meetings alongside supervisor as part of the StationLiaison and assist with service partners in below the wing team, SOC team for on time departureSupport with aircraft damage and employee injury investigationThis position is offered on local terms and conditions.Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.QualificationsWhat's needed to succeed (minimum requirements)High school graduate or equivalent certificateMinimum of 18 years oldExcellent interpersonal skills with proficiency in EnglishHave the ability to work under pressure in a calm, professional mannerCustomer Service / Operational ExperiencePrevious supervisory/leadership experienceExcellent knowledge of airport operations procedures and processesComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for entire shift, as well lift and handle baggageAbility to travel to other countries for training purposesAbility to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can i



  • Panama United Airlines A tiempo completo

    **Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...


  • Panama Marriott International A tiempo completo

    Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or...

  • Distributor Lead

    hace 6 meses


    Panama BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Panama International Call Center Services A tiempo completo

    Advanced English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your


  • Panama International Call Center Services A tiempo completo

    Ability TO MULTITASK and ADVANCED English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your **Salary**: B/.700.00 - B/.800.00 per month

  • Lead Manager

    hace 4 semanas


    Panama Sagan A tiempo completo

    Job Title: Lead Manager / Follow-Up Specialist - LATAMLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 10:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Hsse Lead Panama

    hace 7 meses


    Panama Apm Terminals A tiempo completo

    **The OpportunityWe have a vision larger than the ocean**: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.?We count on our people to make it happen. We are looking for a passionate and committed HSSE Lead for Panama & Caribbean Region. This position plays a crucial role by providing guidance to our...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    The Junior Operations Manager perform several functions to keep the unit running effectively and efficiently: - Responsible for training agents to make sure that service delivery on their part is always up to speed - Responsible for allocating worktime to agents according to the workload (frequency of calls) - Oversee the recruitment of required and...


  • Panama Sagan A tiempo completo

    Job Title: Customer Service Lead/Office AdminLocation: Remote (MST Time zone)Salary Range: up to 1500 USDWork Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Project Manager

    hace 6 meses


    Panama International IDEA A tiempo completo

    **Context**: On February 1, 2021, IDEA's Regional Office for Latin America and the Caribbean (LAC) was established in the Republic of Panama. From there, we work with democratic institutions throughout the Latin American and Caribbean region to increase the effectiveness and legitimacy of democracy and its institutions. Based on a geographic approach, our...

  • Senior Advisor

    hace 6 meses


    Panama Culmen International LLC A tiempo completo

    Overview: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School Diploma Police Record Credit...


  • Panama Marriott International A tiempo completo

    Manage the day-to-day activities for social media channels.Establish long-range objectives and specify the strategies and actions to achieve them.Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.Participate in online conversations to build brand visibility,...

  • Project Manager

    hace 6 meses


    Panama International IDEA - The International Institute for Democracy and Electoral Assistance A tiempo completo

    **International IDEA - The International Institute for Democracy and Electoral Assistance**: **Panama City, Panama**: **Context**: On February 1, 2021, IDEA's Regional Office for Latin America and the Caribbean (LAC) was established in the Republic of Panama. From there, we work with democratic institutions throughout the Latin American and Caribbean region...


  • Panama City Roche A tiempo completo

    The Position Our Vision Our vision is to make CX as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. This is why we are evolving the LATAM Omnichannel team - to make this a reality by integrating digital and face-to-face interactions seamlessly...

  • Creative Team Lead

    hace 6 meses


    Panama OLIVER A tiempo completo

    **Role: - ** Creative Team Lead (FTC - 12 months) **Location**:Panama City, Panama (Hybrid) **ROLE MISSION** **THIS ROLE IS RIGHT FOR YOU IF...** You have a Design background, with a mastery of the Adobe Creative Suite and capabilities with both print and digital executions. Experience with design automation or AI is also a plus. You will take design...


  • Panama Unifeeder A tiempo completo

    About the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...


  • Panama Unifeeder A tiempo completo

    About the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...


  • Panama Chemonics International A tiempo completo

    Chemonics seeks a resident logistics advisor to provide technical assistance and local management oversight to support the implementation of Supply Chain Management (SCM) strengthening activities in Panama in close coordination with the GHSC-PSM regional manager and GHSC-PSM senior logistics advisor. He or she will support GHSC-PSM Panama technical...


  • Panama Marriott International, Inc A tiempo completo

    **Job Number** 24066525 **Job Category** Sales & Marketing **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Manage the day-to-day activities for social media channels. Establish...