International Lead Agents

hace 3 meses


Panama United Airlines A tiempo completo

DescriptionThere's never been a more exciting time to join United Airlines.We're on a path towards becoming the best airline in the history of aviation.Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled.From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work.Are you ready to travel the world?At United, we fly into airports around the entire world.And we need a whole team of people to keep things running in tip-top shape.From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected.You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile.You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.What are your responsibilities: Under the direction of the Airport Operations Supervisor, the Lead Agent Customer Service will assume daily responsibility for achieving service standards and operational objectives.The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to CSRs.The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis.You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule.Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.Duties include but not limited to: Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps.Driving the operation in all departments; lobby, gates, premium services, club, baggage and connectionsEngaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basisOversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the scheduleSupport club vendor and PS team in service delivery and product offering through daily engagement and service standard audits.Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstratedFollow and uphold uniform and appearance standardsSupport the station with daily admin and back office workAssignment of department tasks, breaks and overtime in all areasAssist Supervisors with performance management and feedback to employeesConduct daily team briefingsAssisting Customer Service Representative job interviewsSupport the supervisor team with collateral and project work.Participate and organize internal monthly safety meetings alongside supervisor as part of the StationLiaison and assist with service partners in below the wing team, SOC team for on time departureSupport with aircraft damage and employee injury investigationThis position is offered on local terms and conditions.Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.QualificationsWhat's needed to succeed (minimum requirements)High school graduate or equivalent certificateMinimum of 18 years oldExcellent interpersonal skills with proficiency in EnglishHave the ability to work under pressure in a calm, professional mannerCustomer Service / Operational ExperiencePrevious supervisory/leadership experienceExcellent knowledge of airport operations procedures and processesComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for entire shift, as well lift and handle baggageAbility to travel to other countries for training purposesAbility to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can i



  • Panama United Airlines A tiempo completo

    **Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...

  • International Merchant

    hace 2 días


    Panama City Ace Hardware International Holdings, Ltd A tiempo completo

    The JobThe International Merchant (Tools & Hardware Category) is responsible for all aspects of Ace International assortment strategy, development, and execution through to retail for a respective category.  This responsibility spans both B2C and B2B customer types.  The position provides leadership within the organization via a thorough understanding of...


  • Panama Marriott International A tiempo completo

    Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or...


  • Panama Marriott International, Inc A tiempo completo

    **Job Number** 23130119 **Job Category** Finance & Accounting **Location** Marriott Executive Apartments Panama City Finisterre, Calle Colombia & Calle Republica del Paraguay, Panama City,., Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....

  • General Accountant

    hace 4 semanas


    Panama City Marriott International A tiempo completo

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  • Distributor Lead

    hace 4 meses


    Panama BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Panama Marriott International, Inc A tiempo completo

    **Job Number** 23104942 **Job Category** Finance & Accounting **Location** Marriott Executive Apartments Panama City Finisterre, Calle Colombia & Calle Republica del Paraguay, Panama City,., Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....

  • Storekeeper-Lead

    hace 1 mes


    Panama Marriott International A tiempo completo

    Job Number 24151591Job Category Procurement, Purchasing, and Quality AssuranceLocation Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, ., Panama VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYReceive, unload, and process deliveries. Verify and track received inventory and...


  • Panama Marriott International, Inc A tiempo completo

    **Job Number** 23104677 **Job Category** Finance & Accounting **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze...

  • Program Lead

    hace 4 meses


    Panama Millar Cameron A tiempo completo

    The FSC Indigenous Foundation (FSC-IF) aims to empower and promote Indigenous Peoples' sustainable forest-based solutions. The foundation ensures an enabling environment that upholds the rights of Indigenous Peoples within 300 million hectares of Indigenous forests on the planet. FSC-IF's vision is to incorporate Indigenous Peoples' global values, rights,...


  • Panama International Call Center Services A tiempo completo

    Advanced English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your

  • Program Lead

    hace 3 meses


    Panama Millar Cameron A tiempo completo

    The FSC Indigenous Foundation (FSC-IF) aims to empower and promote Indigenous Peoples' sustainable forest-based solutions. The foundation ensures an enabling environment that upholds the rights of Indigenous Peoples within 300 million hectares of Indigenous forests on the planet. FSC-IF's vision is to incorporate Indigenous Peoples' global values, rights,...


  • Panama International Call Center Services A tiempo completo

    Ability TO MULTITASK and ADVANCED English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your **Salary**: B/.700.00 - B/.800.00 per month


  • Panama Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You lead a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area. You work closely with cross-functional colleagues...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    The Junior Operations Manager perform several functions to keep the unit running effectively and efficiently: - Responsible for training agents to make sure that service delivery on their part is always up to speed - Responsible for allocating worktime to agents according to the workload (frequency of calls) - Oversee the recruitment of required and...

  • Hsse Lead Panama

    hace 4 meses


    Panama Apm Terminals A tiempo completo

    **The OpportunityWe have a vision larger than the ocean**: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.?We count on our people to make it happen. We are looking for a passionate and committed HSSE Lead for Panama & Caribbean Region. This position plays a crucial role by providing guidance to our...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening (4:00pm a 11:00pm) Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School...

  • Project Manager

    hace 3 meses


    Panama International IDEA A tiempo completo

    **Context**: On February 1, 2021, IDEA's Regional Office for Latin America and the Caribbean (LAC) was established in the Republic of Panama. From there, we work with democratic institutions throughout the Latin American and Caribbean region to increase the effectiveness and legitimacy of democracy and its institutions. Based on a geographic approach, our...

  • Senior Advisor

    hace 4 meses


    Panama Culmen International LLC A tiempo completo

    Overview: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School Diploma Police Record Credit...