Point of Sale Support Representative

hace 3 semanas

Panama The Estée Lauder Companies A tiempo completo

**Grow your career with The Estée Lauder Companies**

The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.

Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

**Position Overview**

The Point of Sale Support Specialist will deliver the ultimate customer experience by assisting with the visual aesthetics in assigned brands/doors (partner locations). In addition, the Point of Sale Support Specialist will:

- Be an expert on Visual Merchandising, collateral, events and point of sale operational execution
- Provide consistent product and brand messaging across counters and installations
- Be an ultimate ambassador for the company by leveraging influencing skills
- Communicate effectively and build relationships with customers, peers and management

**Roles and Responsibilities**
- Provide high touch service for counter teams
- Communicates with counter teams by composing accurate, prompt and effective replies.
- Assess counter calls and makes decisions on appropriate actions on a case-by-case basis (ie: provide tracking, input request)
- Researches information needed to answer counter calls (ie: missing launch collateral, sample, missing tester unit components)
- Target to have “one-touch” call
- Log call notes and follow ups; provide call back as needed
- Develops a comprehensive knowledge of brands launch calendars, no-cost materials and merchandising elements
- Leverage brand calendars and tools for call efficiency
- Attend weekly team meetings to review upcoming calendar by brand; review any issues, foster team building
- Contribute to the overall sales of the Region by creating a visually compelling in-store environment (via high touch service for counter team calls)

**Qualifications**
**Qualifications**
- The Point of Sale Support Specialist will deliver the ultimate customer experience by assisting with the visual aesthetics in assigned brands/doors (partner locations). In addition, the Point of Sale Support Specialist will:

- Be an expert on Visual Merchandising, collateral, events and point of sale operational execution
- Provide consistent product and brand messaging across counters and installations
- Be an ultimate ambassador for the company by leveraging influencing skills
- Communicate effectively and build relationships with customers, peers and management

**Competencies**:

- Thinks Strategically: Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and management systems are required.
- Aligns and Engages the Team in the Vision: Provides clarity to each team member on their role in achieving the vision, strategy, and goals.
- Energizes and Enables Others: Ignites passion and releases potential to drive success.
- Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.

**Additional Requirements**
- 4 year college degree preferred.
- 2 years Minimum of Experience in Customer Service
- Fully Bilingual in Spanish and English

**Job**: Sales

**Primary Location**: Latin America-PA-8-Panamá

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 2315587

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