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Ptc- Cbos Program Manager and Ubos Assistant
hace 3 semanas
**Job#: 1350719**
**Description of Duties**:
- Performs project management duties through the entire project lifecycle including initiating planning executing monitoring controlling and closing
- Scheduling managing and coordinating the activities of internal and/or external staff involved in multiple UBOS project deliverables of varying complexity under the direction of the UBOS Project Principal and Lead Project Manager
- Develops and maintains project plans and other documentation as required using PTC or other established project management standards procedures templates and methodologies
- Validates detailed meeting minutes notes and other required documentation
- Schedule project related meetings as requested by the Commission
- Coordinate and create the required ServiceNow tickets to onboard and offboard other contractor resources as requested by the Commission. Please note that some items require Commission Employees to create/issue requests however this position is to identify and track all related onboarding and offboarding tickets and tasks.
- Creates and keeps current project status reports assists with or leads project status meetings as needed
- Develops and maintains a productive working relationship with technology staff business owners project sponsors vendors and key clients
- Coordinates with the various vendors and system integrators involved with UBOS and assists in contract negotiations and execution as needed
- Assists with conducting lessons learned sessions during and after projects to identify recommendations for improvement
- Adheres to the PTC PMO Playbook and its referenced artifacts
- Performs the project related tasks and other duties assigned by the UBOS Project Principal and Lead Project Manager
- Supervises plans and organizes the assigned units operations and staff functions including performance management delegation of work assignments and review of work product
- Supervises leads and participates in project teams for system work efforts related to enterprise systems
- Provides daily and hourly direction and support to the IT UBOS Team
- Works with the business departments staff and determine priorities and schedules for the work to be performed
- Utilizes various software and/or technology tools to perform job duties
- Uses situational awareness to anticipate and prevent accidents
- Supervises plans and organizes the assigned units operations and staff functions including performance management delegation of work assignments and review of work product.
- Supervises leads and participates in project teams for system work efforts related to enterprise systems.
- Provide daily and hourly direction and support to the IT CBOS Team
- Work with the business departments staff and determine priorities and schedules for the work to be performed
- Determines how to best support the needs of the end user.
- Ensures the appropriate technical support is provided to end users regarding their specific systems solutions and processes.
- Troubleshoots analyzes and resolves escalated issues or concerns.
- Supervises plans leads and participates in the configuration and maintenance of enterprise systems to support end users and business processes.
- Identifies and corrects configuration issues to restore the solution and ensure proper operation.
- Identifies and supervises the coordination of system changes that will impact other business operations/areas.
- Supervises and participates in the development and maintenance of Business Process Procedures BPPs and other documentation.
- Supervises and participates in the development maintenance execution and validation of test scripts and the testing process.
- Performs related duties as assigned
**Desired Skillset**:
- Ability to work independently to accomplish the tasks and duties assigned
- Additional beneficial skills include:
- Project Management Professional PMP Certification
- Experience with Customer Service software implementation that includes Back Office functions such as CRM General Ledger Accounts Receivable and Credit and Collections and related business processes.
- Experience with ServiceNow Experience in Idea Project and Demand modules
- Experience with Enterprise Business Solutions specifically Microsoft Dynamics and SAP projects
- Experience with ITIL / ITSM practices and methodologies
**Minimum Experience**:
- 5 years of software systems implementation project management experience. Equivalent combination of education and/or experience may be accepted.
Certifications / Education in all cases
- Bachelors degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
Certifications / Education in all cases
- Bachelors degree in Information Technologies. Equivalent combination of education and/or experience may be accepted.
EEO Employer
- Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex
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