Call Center Team Lead

hace 2 semanas

Remote, Panamá 1840 & Company A tiempo completo

**Job Overview**:
Our client works with local governments in the US to help determine the value of every property located in the area they serve. They provide software solutions, gather property information, and analyze the data.

Once the data is collected, it is analyzed, and tentative property values are set. Property owners then have the opportunity to dispute those values in order to keep their property taxes low.

**Working schedule**: 8 am
- 4:30 pm EST M-F

**Project duration**: Full Time, Temporary.** **Planned 1-month assignment with potentially more work to follow based on performance

**Rate paid in USD: 6.50 per hour**

**Key Responsibilities**
- Monitor call center agent performance, and provide corrective feedback as needed
- Handle escalations in a professional manner, minimizing dissatisfaction and demonstrating empathy
- Schedule appointments using Appointments Software
- Capture information in the company's management systems accurately and completely
- Provide answers to basic questions about the dispute proces

**Requirements**:

- Excellent communication and listening skills, both verbal and written
- A minimum of 1 of experience leading call center agents
- Strong customer service skills
- Advanced (C1) level or above in English
- Must have a laptop or desktop which meets the minimum qualifications:

- Processor:

- Core i5 or higher
- RAM - 8GB or higher
- Bandwidth Requirements Minimum:

- Download Speed: at least 10 Mbps
- Upload Speed: at least 10 Mbps
- A quiet, private place in your home where you can work without background.

**Benefits**
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance

**About 1840 & Company**

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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