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Customer Service Representative

hace 1 mes

Panama Center Source A tiempo completo

**Key Role Responsibilities**:

- Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently.
- Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR).
- Offer exceptional and proactive customer service in alignment with our high standards of excellent in order to meet customer satisfaction and quality targets.
- Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently.
- Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions.
- Ensure consistent availability and schedule adherence at all times throughout your shift.
- Maintain an overall high level of knowledge and expertise across multiple product channels.
- Provide basic troubleshooting and issue reporting.
- At all times adhere to the company's Handbook and Code of Conduct, and maintain the strictest level of confidentiality with all of our data.
- Perform other duties and responsibilities not specifically outlined herein, as assigned.

**Key Personal Capabilities**:

- At least 1 year's previous experience providing customer service, in a contact center or other environment.
- Highly efficient and productive, and capable of multitasking consistently throughout the day.
- Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations.
- A strong team player who can motivate and drive team success, while capable of
- Can demonstrate flexibility and reliability in shifting schedules; available to work 24/7 if needed.