Technical Sales Specialist

hace 4 días

Panama Rice Lake Weighing Systems Panama A tiempo completo

We continue to grow in our region, therefore we are opening an exciting career opportunity for a Technical Sales Specialist (TSS) in the Rice Lake Weighing Systems Panama office located in Panama Pacifico, Panama.

At Rice Lake

Provide post-sale customer service for questions or problems when using any of the products in the portfolio, strengthening technical knowledge to distributors.

**Competences and Responsibilities**
- At Rice Lake Weighing Systems, we pride ourselves on taking care of our customers; a vocation for superb Customer Service is necessary from Quotation all the way to delivery and support.
- In the absence of, or as directed by the Regional Sales Director (RSD) for Central and South America, this position will function as the designated site leader for Rice Lake Panama.
- High orientation to promote sales and market growth while being aware of the designated market segmentation is necessary.
- Being a part of the team that receives and entertains customer´s visits in Panama.
- Should be able to fully identify a customer´s necessity, propose a project and then quote accordingly with our wide arrange of solutions in our portfolio.
- The TSS must be a reliable and responsible individual that has the capacity to work without direct supervision onsite, must be able to manage their time efficiently and make decisions on their own on how to prioritize daily tasks and ongoing projects.
- Must be analytical and inquisitive in order to help customers troubleshoot remotely.
- Must be able to identify, describe and document a problem accurately, in order to properly report Warranty requirements to headquarter when necessary.
- Fosters strong and positive communications with all external and internal customers.
- Works within the framework of assigned hours in the department while being both available and adaptable to varying work situations.
- Review and verify data from questionnaires for complex products before being sent to our engineering department.
- Should be a curious and resourceful person, capable of reading manuals, and finding alternative and innovative ways to solve problems.
- Strong math skills to calculate figures and amounts such as discounts, percentages, units of measure, flow and speed.
- Ability to interact with other departments to gain access to necessary information and be able to multitask

**Requirements**:

- Degree in Technical Field or five (5) or more years of technical weighing experience.
- Two (2) or more years of customer service or office experience
- Bilingual in English and Spanish required.
- Minimum 3 years of experience in relevant field.
- The job is located in Howard, Panamá Pacífico: Having reliable means of transportation is required.
- High level of interpersonal skills including influencing, conflict resolution, and creative problem-solving.
- Must work well under pressure and maintain professionalism during stressful situations.
- Must be self-motivated, confident, highly dependable, and have solid follow
- up skills
- Good M2K mainframe and personal computer skills including Windows, Word and Excel skills.
- Strong computer and keyboarding skills.

If you are a person that takes pride in what you do and are willing to go above and beyond, we would love to have you onboard.

The salary will vary accordingly to the Professional experience and profile of the applicant.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Do you have a Degree in Technical Field or five (5) or more years of technical weighing experience?
- Do you have two (2) or more years of customer service / Inside Sales experience?
- Home office is not contemplated in this role, presence in the office is required, would that be an inconvenience?
- How would you describe yourself personally?

Idioma:

- Ingles (Obligatorio)

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