Participant Data Maintenance Associate

hace 22 horas

Panamá, Panamá Prudential A tiempo completo

Job Classification:
Data Science & Analytics - Data Science & Analytics

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it “the Talent Mindset” - a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success.

We have an exciting opportunity to join the **Enabling Solutions **Maintenance Team **as a **Participant Data Maintenance Associate **. This position supports the day to day activities of multiple functions including participant data maintenance. Incumbents deal with both fixed and variable retirement products in the non-qualified and qualified markets. Responsible for reviewing and processing transaction requests that are both in good order and that require additional research.

We are looking for individuals who are self-starters, dependable to their core, who have the tenacity and initiative to create a customer experience that differentiates Prudential and our products.

Qualifications:

- Minimum 1-2 years of operations or customer service-related experience
- Financial Services industry experience is a plus
- Demonstrated ability to build and foster effective relationships
- Able to work effectively with colleagues across multiple locations / virtually
- Ability to excel in a team environment, as well as work well independently
- Strong organization skills with the ability to successfully manage change and receive detailed performance feedback
- Excellent oral and written communication skills; ability to effectively explain complex processes/procedures
- Self-motivated, drives deliverables and meets all required deadlines
- Strong attention to detail and problem resolution skills
- Demonstrated peer leadership in diverse team settings
- Flexibility with your schedule
- Bachelor’s degree is preferred

Additional core qualities:

- An Individual Contributor that demonstrates strong commitment to delivering a superior customer experience
- Engaging communicators who enjoy working directly with the customer and a team
- Committed to owning customer issues while constantly improving our work streams
- Intrigued by technology/ process and proactively identify opportunities that enhance and add value to those within each process
- Able to think on your feet, showing the flexibility to create solutions for variety of personalities
- Capable of shaping the customer experience and efficiently processing transactions
- Keen problem solver that connects to each customer with compassion while offering clear, accurate and concise communication

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

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