Desktop Support Associate-helpdesk

hace 1 mes


Panamá Provincia de Panamá, Panamá Ntt Data A tiempo completo

**Job Description Req ID**: 300550 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems* Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation* Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements* Ability to develop business relationships and communicate effectively with the user community* Basic Troubleshooting skills* Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment* Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
- Ability to physically perform general office requirements* Must be able to perform essential responsibilities with or without reasonable accommodations.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
We are committed to creating a diverse and inclusive environment for all employees.
If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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